I got a room that looks over the balconies in the next building- only 2-3 meters away (see in the photo). There was no privacy, no fresh air. Cigarettes smoke came through the window. The room did not feel safe. In addition the wifi was not working in the room (it got disconnected every 2 minutes). I asked to move to another room several times and was told that there are no available rooms. Only when I got really upset - on my second day there at 5pm - they “remembered” that they do have another available room, yet offered no compensation for the inconvenience. In addition, when I asked if they have some in the menu for kids - they said they don’t, and that they can make half a dish - but it will cost same price as a whole dish (which obviously makes no sense…)
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