美國費城埃克斯頓長住飯店(Extended Stay America Suites - Philadelphia - Exton)

The bed was extremely uncomfortable and only came with 3 pillows. We asked for an important wake up call and never received it. We came down for coffee the 1st morning 5 minutes late and the girl would not even offer a cup to us since she was just putting it away. Then the girl was on her personal phone and would not help open the door as she stood there watching me struggle with 2 cups of coffee from the outside. It just seemed as if no one enjoyed their job or had customer service. The biggest problem was the keys to the room never worked except 1x a day. We asked for a 1st floor months in advance for our senior dog and was put on the 3rd floor. Will never stay here again. No water pressure for a shower. Our toilet ran constantly and our bathroom sink sprayed everywhere.

I traveled from NC to Exton PA due to a death in my family, stayed one night. The hotel was dark and outdated. My room smelled of stale smoke. Front desk employee was not interested in assisting. It was like I was wasting her time. Ill never stay again!!!

We did a one night stay to attend a wedding. We arrived at the hotel at 2pm and couldn't check in until 3 so we went to eat, came back at 3pm and no one was at the desk, there was about 5 other guest to check in and we had to attend the wedding at 4pm.

Checking in late wasn't much of a problem. the clerk was kind of abrupt, didn't seem to want to check me in. The clerk in the morning was the total opposite, very helpful and pleasant. I know I paid for the amenities in the room, which I didn't use...didn't even use the dishes, pots or pans which was posted in a note that I would have to call for these items if I wanted them. I truly think there should be a discount for not even calling or needing to use them for one night. That's a bit much.

We walked into the room to find bugs on the floor, walls, bathroom, and not just normal wear and tear - but generally filthy room

The room had a smell of pets thanks for the can of Lysol I had in my packed bag it didn't help I booked her cuz breakfast was included nothing in the sort at check in nothing was said just a terrible stay

The staff was extremely helpful on check in

We was very pleased to stay no complaint.

My reservation was not “in the system” at the hotel. The virtual assistant was not helpful and after scouring the internet I finally found a number to customer service all this time wasted made me terribly late for a wedding later that evening. Ultimately they got it straight but not after losing unrecoverable time!