公爵撤退度假村(The Dukes Retreat)

I am rating this hotel at 1 only because tripadvisor would not allow a rating of negative infinity. Extremely unprofessional hotel. Don't go. We have done a booking here from 18th to 20th May 2024. Sometime back I received an email from them saying that their hotel is undergoing renovation so they can't entertain our booking. They have also asked me to contact cleartrip regarding cancellation of my booking. Nothing in the world can be more unprofessional than this. What is the process of lodging complaint against this cheating? Don't ever go to this hotel. They are absolute cheaters. They are not even receiving my calls and not replying to my messages.

We recently visited this beautiful property and had a great time. Thanks to Front desk Shanur, Server Shyam ,***ali and Mr Kazi who were so amiable and ready to assist us. Impeccable Hospitality. This is an amazing upcoming hotel with lovely views. The interiors are very well crafted. The place gives a luxorious, royal feel. This is certainly a good place for weekends.we were two of us and had a memorable trip.

First time I went there, I was totally captivated by the amazing view of the landscape it offered.. as time passed, I have been there often.. I like the hospitality of the staff and the ambience .. it is a good thing that it is being renovated, now it will provide better facilities and comforts.

Property is under renovation but the gesture what they are using for the traveller that is the best. This guy swapnil is *** to meet in this property he is always ready to help. Always smiling and telling us jokes all the time. Sapna from housekeeping team. Priya from reception. From the check in to check out they behave like a family with us. Because of my personal problem I have checked out early. But I promised to swapnil that I will definitely come again after renovation. Thank you soo much for this type of hospitality from dukes team. Keep going

Great location, beautiful surrounding a**osphere, great staff. Most friendly and helpful receptionist and staff ever, lovely and great first impression of hotel. Hospitality provide by Ms Shanur was exceptional. The way she greet and her politeness everything was upto the mark .It was clean, stylish, roomy with excellent service.Highly recommended will definitely visit soon for long stay..Thankyou

We had booked our visit and stay at DUKES to celebrate our anniversary as was recommended by a good friend. Surprisingly, when we were checking in, we understood that the retreat is going through renovation with limited amenities. It was a bit disappointing when you have travelled from another state to celebrate a special occasion. When we expressed our concern to the ***agement, Mr Ankit and Mr. Guleria were kind and gracious to waive our full booking and offer our stay on the house. Frankly, I have not come across such generosity and humbleness in the hospitality industry..I truly appreciate this gesture. The property is a great one once it's revamped. The entire crew from housekeeping ( special mention to Tanmay) was humble and dedicated to customer requests. F&B was absolutely fantastic with great breakfast spread. I am looking forward to visiting them back once they are ready with a new outfit. Thank you guys for your wonderful hospitality and care albeit challenges. Wishing you good luck.

It was really very great experience at this place. Specially this is pet friendly place so we really enjoy with my pet. Thanks for giving this amazing experience. Quite a unique experience to stay in the sky villa. The villa is well appointed with all the necessary fittings, while the overall architecture of the resort is quite well curated.

Don't recommend. Almost all their services were under renovation. There's no pool or bar, and they're still charging full prices. When we complained to the front desk, they said that there's a popup on the website which definitely wasn't there when we booked it, and they refused to do anything about it. The lawn side of our rooms were also not well maintained. Boycott this place, and don't make a fool of yourself and waste so much money by going here.

Went with wife to Dukes Retreat after reading good reviews. Its on the old Khandala highway. Check in was rather smooth. We stayed two nights at the resort. Room was Deluxe valley view room and was decent in size. Room was clean and had necessary amenities and toiletries. We had lunch at the Dutchess Restaurant and found the same to be decent. We had taken the buffet option, the spread was decent with both vegetarian and non-vegetarian choices. The breakfast was at the panorama cafe, though we didnt get space to sit near the valley as it becomes extremely crowded in morning. The service was a tad slow, but options was decent with spread across north and south indian cuisines. The best thing was the huge lawn adjacent the valley and highway. Some nice swings have been placed for guests to sit and enjoy the evening tea/coffee. They do give coupons which can be exchanged either for tea or hard drinks. There was live guitarist/singer at the Dutchess restaurant. There is a spa too, which we didnt use. There was some swimming pool work going on due to which pool was non-operational. The surroundings are serene and peaceful. Lonavala market will be a nice 20 min walk from the resort. Overall, we enjoyed our stay and will be back soon.