Awful customer service Check in queue was an hour Got to desk, stated our room was unavailable. Had to wait another 2 hours. No communication. No one could tell me when room would be ready. Manager then complained to me about how busy it was as if it was our fault for staying in a hotel? We were told to leave cases and head off to our event? Shocking customer service, no apology, no communication. Shocking.
翻譯