德文郡飯店(The Devonshire Hotel London)

我們以 The Devonshire Hotel 的名義預訂了酒店，但是當我們到達 Devonshire Terrace 1-2 號時，我們找不到接待處，因為它位於 Park Grand 酒店的馬路對面！沒有任何跡象表明德文郡酒店是帕克大酒店的一部分。 1-2 號門外沒有任何東西引導您穿越馬路！當我們走進Park Grand詢問德文郡酒店在哪裡時我們才知道！我們想預訂一輛計程車在前夕出去，我去了接待處（我們住在酒店德文郡部分的馬路對面），但是當我去接待處時，辦公桌上有兩名工作人員，其中一名正忙著接待一位客人，而另一個人正忙著她的電腦（顯然她在使用電腦時咀嚼著東西）她可以看到我在那裡，但沒有承認我的存在，甚至沒有說“我會和你在一起」在一分鐘內 」。同時，我丈夫在外面叫了一輛計程車，所以我沒有再等了。然而我認為這是非常粗魯和糟糕的客戶服務。

糟糕的酒店，由古老的英國公寓改建而成。兩個非常強烈的缺點，夜間空調噪音難以忍受。他們說他們已經斷開了它的連接，但當他們親自將手放在起泡器前時，它仍然處於活動狀態。另一點，自助早餐真的很差，幾乎沒有什麼國際化的選擇。絕對不推薦

我們的預訂搞砸了，我們不得不在大廳裡坐了一個多小時，而夜間工作人員試圖解決這個問題。最後，夜班工作人員將問題轉給了日間工作人員，並為我們安排了地下室的 2 個房間。第二天早上，工作人員解決了問題並給了我們一個更好的房間。遊覽了一整天後，我們回到酒店，發現我們的房間被鎖了，夜間工作人員讓我們又坐了一個小時，試圖找出答案。我們的行李在房間裡，我不得不大驚小怪，他們才為我們開門。需要更多有經驗的員工！而且他們白天從來不打掃我們的房間。我覺得這是對每晚 250 美元酒店的最低要求。

The service was impeccable. I arrived several hours early and was graciously able to check in. The staff was very friendly and offered a complimentary room upgrade. The room was exceptional and nicely appointed. As a solo traveler, I felt very safe and had a very refreshing stay.

We booked accomodation at The Devonshire for 5 nights. The first night we had booked to allow for early check-in after a long-haul flight (from Australia) where we arrived at 8am. I emailed the staff informing of our approximate arrival time with an explanation as to why we booked the extra night. When we arrived, staff did not have our room ready and were also going to charge more than the original price (we booked via ***********) for 4 nights. When we questioned staff (our reservation moved between 3 staff members) until 1 staff member informed us that check in was at the usual time of 2pm as we did not notify them of our arrival. We expressed that we had emailed (with the date/time and reason explaining why) which they didn’t argue as it seemed they realised we did in fact notify them. We said we were willing to pay for the 5 nights if our room would be available as we had heavy luggage and need shower/change after our flight. Staff seemed very disorganised and inexperienced. When we arrived in our room approximately 40-60 mins later, it was on the 6th floor with no elevator and did not at all appear to be what was depicted in the photos. A warning to other travellers, while it is conveniently located in London in a nice area it is overpriced, with small rooms and even smaller bathrooms.

Stay was beautiful and rejuvenating, Loved it and plan to visit every year😇😊🥰 - would recommend my friends and family to visit, - View from room was rejuvenating, - Child friendly environment, - Campfire is main attraction during our stay…