倫敦樹屋飯店(Treehouse Hotel London)

地理位置優越。超級友好的工作人員。用於公共區域的香水很棒，很快就會有商業產品。

覺得飯店所有的工作人員都很友好

Excellent location & exemplary staff definitely stay again ⭐️

We were given a very small room at first by the night staff, we wondered if it was the same that we paid for because it looked so different from the pictures in *******, but they said it was the right category and they could not change us because the hotel was full. We stayed there for that night and were woken by very loud construction work being done right outside our window since 8am. So we decided to go talk to the day shift to see if something could be done. They were so nice and helpful, they changed us right away to a much better, much bigger room (that looked like the one we actually saw on the website) and we did not have problems with the noice for the other 4 nights we stayed there. Thank you so much for that, we really enjoyed the hotel, they turned a potentially very bad experience into a wonderful one.

Unfortunately, I write with disappointment of the experience that my partner and I had at our recent stay at the treehouse in London. We stayed 13/08/23 - 16/8/23. In summary, there was a collective of poor experiences. 14/08/23 - we were woken up at approximately 06:00 from what sounded like breaking bottles and glass, informed the desk (duty manager?) Returned from our day out in the late afternoon and the coffee machine had malfunctioned with water all within the tray. The coffee machine and tray was replaced. 15/08/23 - we were woken up at approximately 08:00 from what sounded like drilling directly beneath us, informed the desk (duty manager?). Thank you the drilling stopped. 16/08/23- we were woken up at approximately 06:00 from what sounded like breaking bottles and glass - informed the desk (duty manager?) he was extremely non-empathetic, rude on the phone, hung the phone up on myself as the guest staying at the hotel. Spoke to him in person, and was very arrogant and rude again. The lift doors appear to not function correctly and can close on you when entering or leaving the lift, the lift doors collided with us getting in and out at least three times in total. Duty manager informed, however, no understanding, no- empathy, poor customer service.

Interesting concept, and beautiful views from the restaurant and roof top bar. A must see. Unfortunately, the noise level is terrible if you are on the floor below the restaurant. Also, the elevator wait is always very long.

整個酒店外的建築和鷹架。非常響亮。如果不是這樣的話，酒店會很棒。十月份預訂的，被告知正在施工，但入住時間是五月份，還被告知屆時會完工。如果我知道施工還沒完成，我絕對不會留下來。早上7點開始工作。

整個酒店周圍都有腳手架，我們預訂時並沒有被告知會在那裡。我們額外付了錢住了一個風景優美的房間，但窗戶很髒，上面覆蓋著水泥和磚塵，窗戶中央有一個木製鷹架走道。這不僅完全遮擋了視野，也意味著工人們徑直走過我們的窗戶。我們要求換一個房間，他們說沒有，所以我們取消了預訂並離開了。非常失望。