克拉維力庭院公寓(Claverley Court Apartments Knightsbridge)

The environment was great as is clean …very convenient

We booked to stay here for 20 nights with a 6 month old baby. In advance of this, I had emailed asking to confirm the suitability of the cot and high chair. I was assured they were suitable by the hotel management. Upon arrival, we found out this was NOT the case, the cot was supplied with a soft pillow and the high chair was unsafe for a small baby. We asked for a safe cot mattress and were provided with a stained old mattress that didn’t fit the cot frame. Completely unsafe and dangerous for a small baby. The property also changed the high chair to other dangerous options, despite a discussion on what is a safe high chair needs to be for a small baby. Perhaps these chairs were fine for older infants but certainly not for a baby. After some discussions with management, who seemingly couldn’t (or didn't want to) understand what is safe for a young baby, we were forced to go and buy our own equipment. We requested to leave the property and were denied any chance of a refund, despite the fact that the property did not supply the advertised and agreed facilities. Eventually we checked out early in spite of this. Furthermore, the beds are not king sized, they are two singles zipped together, the dryer does not work (3+ hours for ＜4kg) and other advertised services don’t exist (no satellite tv etc). The living room window in our apartment has gaps between the frames so there is a strong draft that makes temperature management a nightmare.

The executive 1 bedroom room with a price 380£ per night didn’t match description and picture on the internet. The given room (703) was on the ground floor (what corresponds with the website description of the “deluxe 1 bedroom”). The given room didn’t fall under the category of “executive” at all. The only window in the bedroom opened into a narrow dark shaft, diameter 1,5 m, you can’t see even the peace of the sky, only 4 walls with loud ventilation installments. Their volume was loud even with the window shut, therefore it would be impossible to sleep in a room like that. It was also impossible to ventilate the bedroom with fresh air (the apartment smelt badly). The small window in the living room looking out at Harrod's Parking lot. (website says this “hotel offer the very best in 5 star luxury London, all apartments face east and west to maximise light” and etc.) The general manager Vitor Medeiros told me that it was the only room available in the apartment building. He offered me 2 rooms in another building (25 min by walk from the booked apartment, in another district, which I didn’t like), one of them was a category below (cheaper and quality was worse), for the second he asked me to extra pay £900, which was ridiculous. I requested that he returns the paid money for the room, and he claimed that he wasn’t authorized to answer these kinds of questions. I asked to speak to another person who is authorised but he didn’t give me any information. I moved to a different hotel, and I did not spend the nights at this apartment (as I repeat, it would be impossible to sleep in). I sent 2 complaints by email but no one answered me.

Brilliant apartments in the heart of Knightsbridge, literally a stones throw from Harrods. Our apartment was well equipped and thoroughly clean throughout, the concierge and staff also lovely. Some of the furniture was starting to look a little dated, but this in no way hindered a fantastic stay. Will definitely be back.