白馬貝斯特韋斯特優質飯店(Best Western Plus White Horse Hotel)

We had a lovely time. Our bedroom was really spacious with a really comfortable bed. The shower room again was very spacious, clean and modern. The food was delicious at breakfast and dinner with a good choice. All of the staff were so friendly and helpful. I loved the pool and spa.

Very helpful and friendly staff, excellent food and very comfortable room. We were surprised though on going to the Leisure area that there was an additional charge for use of the Hot Tubs. This took away from what was a very positive experience and reduced the experience from Excellent to Very Good. As an electric car driver, the provision of a car charger at the hotel would be really appreciated

Liked the cleanliness of the property. Bedroom was cold when we arrived and indeed the function room and reception areas were cold as well. Had a very nice breakfast. Staff v friendly and helpful

It's a best Western so by that standard it was ok. Huge issue for us is no AC. The room was extremely hot with no airflow. Understanding that most of Europe doesn't have or heavily use AC but still an issue

No towels in room, shower was cool. Breakfast, we had to sit in bar ,tea an toast was cool by the time we got food as they ran out of food.Had to ask for everything no milk,butter,salt pepper an sauce. Very disappointed as there was 6 of us stay.

Nice, comfortable rooms. No elevator for luggage so expect to haul it up some stairs. On-site parking is crowded.

The Best Western Plus White Horse is a decent enough hotel from most respects - I was perfectly satisfied with our room. What let it down was breakfast. We were asked to choose a time for breakfast as they need to plan the throughput of guests when busy, which seemed a reasonable rationale. However, when we went to breakfast we found that the restaurant was almost empty - definitely not what I'd call busy. I counted 4 staff manning the restaurant while there were only a maximum of 8 tables occupied, and they still couldn't keep up. Both the cold and hot buffet tables were badly depleted - the cold table didn't have any glasses for the fruit juices. The fly crawling over the cold buffet put me off its unprotected offerings. The hot table didn't have a great selection - no grilled tomatoes or potato bread, and the black pudding was so overdone that when I tried cutting it a lump broke off and shot off my plate. Neither table had enough serving spoons; the hot only had two spoons which guests had to use among all the pans - heaven help any vegans wanting to sample the mushrooms or baked beans with spoons covered in bits of egg and black pudding.

Room was spacious and very clean. The reception areas were also spotless. Leisure facilities were very good and staff were very friendly and helpful. Would definitely recommend and visit again. Did not use any food or bar facilities so can’t comment on them.

Very friendly staff. Comfortable stay.