費爾蒙世紀廣場飯店(Fairmont Century Plaza)

This hotel is beautiful and the amenities are just what you would expect with a 5* hotel (gym, spa, bar, restaurant). However paying £600 a night, you’d expect to be able to access the spa without an additional cost. It does feel like the hotel doesn’t ‘value’ its guests in this department and is more concerned with its daily visitors. I was disappointed with a lady at front desk (she was a younger asian or hispanic lady). She had promised a 50% discount with parking (Which is $71 per day) and suddenly had amnesia at checkout. She also came across rude and unhelpful. The in room dining staff are brilliant. Special shout out to Wendy & Matthew who went above and beyond during my stay! Unfortunately, the bed smelt strongly of sweat/b.o when we arrived and this was resolved straight away. Other than this, the beds were comfy, the balconies are helpful but could be better in terms of views and furniture. Pros and cons throughout!