拉瑞亞及戴爾阿爾巴飯店(Hotel Ilaria)

property was nice but room was a little dirty/dusty, door lock was impossible for us to open as it was a weird key jingle technique we just couldn’t figure out. Shower was not comfortable, and hot tub was closed without giving guests a heads up. Pictures of the hot tub was what prompted me to book this hotel so that was a disappoin**ent. They have amenities like a happy hour which was really nice to offer and car charging. Front desk staff was nice and helpful.

In honesty, we shortened our trip even though we didn’t get a refund for our second night. Our Superior room was on the ground floor, loud, not worth more than the standard room cost. The location was nice and the secure parking was a plus but you had to pay for that which we knew. The pillows were flat as pancakes, the room was too warm but given being on the first floor didn’t open windows, and the staff while professional seemed insensitive or not empathetic. We would likely not stay here again.

The hotel is excellent, and the staff was friendly and hospitable. I arrived late at night, and as Ilaria doesn't have a restaurant, they arranged for food from another establishment. I was impressed by the level of hospitality. The room was also tidy and well-maintained.

En helt fantastisk positiv oplevede! Et super, super godt hotel med en suveræn placering lige uden for den begrænsede trafikzone. Servicen på hotellet er på et niveau jeg ikke har oplevet i flere år - fantastisk personale. Rigtig god morgenmad. Gratis cola, øl, kaffe, spurmante mv. i lobbyen i løbet af dagen - en fantastisk service.

This was a lovely hotel with very spacious rooms and incredibly friendly staff. We were in the medieval tower- first floor (not sure if there were rooms on higher floors)? I don’t know about the rooms in the main building, but we were pleased with ours. The breakfast reception was lovely with an area to eat outdoors. There was also a hot tub, which we never used. The property was on the border of the interior city wall and they had bikes to use to bike around the city. Definitely plan to taxi to and from the train station, but once you’re there, you can walk around the inner city with ease. I will definitely recommend this hotel to others.

Loved this property. We stayed in a room across the street from the main hotel, which was called their annex. The area was quiet and the part of our hotel had a patio on the first floor where you can enjoy a beverage. The hotel had one of the best breakfasts I’ve had in Italy as well and had snacks, Prosecco, and beer around happy hour time. The staff was extremely friendly and all front desk staff spoke English, which made it very easy for check in/out. I would highly recommend this property, if staying in Lucca.

The hotel was well-located, the staff were friendly and gave excellent instructions (e.g. parking, maps etc), and the breakfast room was lovely. The rooms we were given weren't what we had booked (we were informed there was a double-booking but the staff did their best to make it up to us, which we appreciated) and one room had a view of the back of the garage.

Great one night stay in Lucca. Front desk service was top notch. Good breakfast, easy parking (about 20 euros), good location. No complaints. Would stay again!

Great hotel, great breakfast and afternoon snacks (free), Great staff Free bicycle to use One minor issue was slow WiFi in the room