盧薩卡假日飯店(Holiday Inn Lusaka)

The staff was incredibly amazing, very helpful and alert. The overall hotel was clean and fresh. Our dinner was good but the breakfast was the best with a lot of variety and tasty options. This will be our go back to place if we return to Lusaka.

Eccellente trattamento, personale molto curato nei particolari e massima educazione. Le pulizie giornaliere sono eccellenti. Il personale del ristorante è eccellente iniziando dallo Chef Giuliano e il vice Chef, per arrivare ai servienti . Complimenti per tutto

We are highly disappointed with our stay.  From the first interaction with front of desk staff who gave us attitude, to poor room service and poor quality of food. We waited for 2 hours for room service only to receive cold food, an incomplete order and what did arrive was so poor.   We left for two days to Livingstone (super impressed with the Protea Hotel) and returned to Holiday In hoping for a better experience only to find our booking was not completed correctly even after confirming three times with reception before departure.  After a long trip we were looking forward to a smooth check-in but again we were disappointed.  It just gets worse, we booked family/interleading rooms and the interleading door does not even work.  And it kwpt getting worse - we confirmed 2 nights with reception downstairs, we receive a call 15 minutes after getting into our rooms that she's only processed 1 night for 3 rooms and we must now come down again to make payment for the other night.  I've never seen such poor service from all the departments in 1 establishment.  We can't even trust to use room-service again after our experience and have to look for food in the middle of the night.  We are frequent visitors to Lusaka, we usually stay at the Quorum or Radisson - it was our first time staying here and unfortunately it will be our last. The only good experience we have had is with the breakfast staff who were very helpful and friendly. 

Excellent service and friendly staff. I was not surprised since it was my second stay in 2 months and the consistency of service was evident. The restaurant staff was always accommodating and served with passion and care. The reception staff was friendly and welcoming.

Beautiful sunrise view from my east-facing room. I enjoyed the breakfast food a lot. Varying dishes every day, along with the standard buffet, all delicious and beautifully prepared. The whole stay was pretty smooth. Being there for business, I greatly appreciated the fast and reliable internet. The staff were all friendly and positive, we got used to greeting every morning as we head out to work. Would love to stay there again.

I would like to single out a lady in the House Keeping Department by the name of Ms. Thandiwe Tembo. She is an amazing, hard working person and made my stay very comfortable by preparing my room on time. She even went on to leave a note indicating that i kept the room smart and such made her work easier. This made me feel like home and connected to the team. Keep up good work Thandiwe Tembo and soon the promotion is coming your way.

Always a joy to stay at HI. Very clean, modern look, cosy, fresh, comfy room with all amenities. Very friendly and helpful staff. Courtesy call 20 mins after checkin was thoughtful. The breakfast is adequate. Personally i prefer bacon to the Macon on the breakfast station. Please consider giving options. Cannot wait to come back.