We booked a superior family room and received a very small double room we could hardly get my wheelchair in. I did not have the will to question that night as we were so tired, we were just happy it was close to reception and on the ground floor. We did also have to pay for somebody to bring food we ordered because we were unable to pick it up ourselves from the bar due to disability. I don't think this is fair either, as it wasn't due to choice.
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