凱藝飯店(Quality Inn)

No hot water

The room temperature was at 50 degrees when we walked in. It took at least an hour to warm up. The bathroom was extremely small. The coffee pot and hair dryers didn't work. The staff was friendly. The hotel served it's purpose on a cold winters night

The bedframe was squeaky. There was only lukewarm water, so I couldn’t take a shower, not that I wanted to because it hadn’t been clean very well. It wasn’t filthy, but it wasn’t clean either.

The hotel is decent for the price. I found a bug in the first room but the front desk lady I think was named Amy was great she gave us another room that we did not have issues with. The beds are hard and can use to be updated. For the small town it is the hotel is not bad just needs some TLC

Overall for 1 night this hotel was sufficient. We never could get the a/c unit working right. The bed wasn't very comfortable but the pillows were good. The shower was very small. It is a bit cramped in the bathroom. The mexican restaurant attached to the hotel was very convenient after a long drive. Only had interaction with 2 staff members upon checking in/out. No issues there. Had to give $100 deposit for room incidents which i got back after the room was checked. I recommend cash for deposit so they can just give it back vs having to reverse the charge on your card.

Check in was good. Service representative was very professional and informative. The room was nicely decorated and clean, but it was a bit “stuffy” as the air unit was not turned on. The beds looked really comfortable, but, unfortunately, they were not. The square pillows were hard to position for comfort, the mattress seemed a bit worn, and the entire bed squeaked and groaned quite loudly with the slightest move. The bed covers were also a bit too heavy for my liking. The continental breakfast was decent considering it was weekday, but would have liked to see healthier options such as fruit and yogurt, unsweetened cereals, and maybe hot cereal choices. Check out was rushed with the front desk knocking on door 2 hours before checkout time (9 am) claiming that my room was the last waiting to be cleaned by housekeeping for the day.

The linens were repaired, the lamp shade on one side of the bed was yellowed and stained. New lamp shades and linens would have gone a long way to improve the room. The inside appeared recently renovated but the bath room was tiny and not resized. There was space to enlarge it. This hotel was run down compared to the others we stayed in on this road trip . We were on 2nd floor ,no elevator which was Ok. We are seniors but able to do the stairs. But we made multiple trips to room to bring in baggage. Pool and ice machine broken during our stay, but ice available at office. The front desk staff was friendly and kind. It appeared a popular spot for workmen to stay while traveling. There was a coffee maker,fridge and microwave in room.

The stairs were very dirty, pool was not working and drained. A lot of traffic coming in and out all night. People standing outside of the rooms . Very uncomfortable, never stay there again. Bed was horrible.

The mattress was so hard that every time one of us moved we woke the other one up with the noise.. it was so loud that we thought it was storming.. Also I was charged $100 for essentials & haven't been refunded.. $100 is a little extreme.. the room room smelled so bad we had to freeze till the smell was a little better..