麥迪遜舒適套房飯店(Comfort Suites Madison West)

I felt unsafe at this location. The receptionist was wonderful but there were middle aged men everywhere. One man was waiting for the elevator and he wasnt wearing a shirt. He was loud and making a scene. I decided to go to the lounge and not ride the elevator until he was gone but he then didnt take the elevator right away and waited after visibly taking not of me and my teenage daughter. He finally left and we went to our room. Another middle aged scary looking man was leaving his room as we were arriving at our room across from him. He stopped and stared at us. Our dead bolt was broken in our room and we could hear the man across the hall entering his room and leaving his room multiple times within the first few minutes after we had arrived. The floors were dirty in our room, it smelled like feces very strongly, and there was gunk at the drain in the tub. Considering the multiple middle aged qeustionable looking men and the condition of the room, we immediatley checked out of our room that we had booked for two nights. We were not offered a refund and were still charge the $50 deposit that was required upon check in. I am waiting at this time for my deposit to be returned to me.

Our air conditioner didn’t work and when we told the staff at the front counter they said “yeah we know” and when we asked if we could change rooms they said no we are booked but we will refund you some of your money and that never happened

We left because it was very dirty and gross and one of our roommates wasn’t comfortable sleeping there. I would like a refund

The breakfast was great! The pool was great! The room was dirty in the corners and a little slimy around the shower and in the bathroom. The shower fixtures leaked and we were promised a fix in 20 minutes. The repair man never returned. I checked in around midnight and waited about 10 minutes before anyone showed up. The desk clerk told me "I was in the bathroom" as if I needed to hear that. The ladies that tended the breakfast room were amazing! They kept it clean and stocked. Each table carefully cleaned after each guest! Good job!

The nice lady was warming and welcoming so was the gentleman there as me and wife were arriving! The two of them even upgraded me to a jacuzzi suite! Awesome!

Clean and comfortable for the price. The free breakfast was nice, good selection and always fresh hot coffee.

Quite and clean great value. Dont get me wrong this is not a 4 or 5 star hotel however this is an incredible bang for your buck kinda place

It was very clean and friendly staff. The only issue was that you can hear the walking on the above floor. I could not sleep due to the stomping of the above floor.

I would stay again it had everything I needed. A lot of food options that were two minutes away.