Limehome馬德里木材街(Limehome Madrid Calle de la Madera - Digital Access)

Appartement très bien situé, qui correspond aux photos mais… Propreté : le ménage de la salle de bain et de la cuisine n’était pas fait : des traces de dentifrice dans l’évier ou encore des miettes/poussière sur le plan de travail. Équipement : nous sommes restées 3 nuits et impossible de faire un brin de ménage car peu d’équipement pour faire le ménage dans l’appartement (liquide vaisselle et éponge). Insonorité : la chambre est vraiment mal isolée nous entendions tout types d’échanges…. Intimité : appartement situé au sous sol donnant sur la cour intérieure, donc très peu de luminosité et des regards en permanence. Aussi, nous étions contraintes de fermer les rideaux car une caméra donnait sur notre chambre.

I had the worst experience in this apartment. I have been locked out as the code did not work and I had to wait more than 30 minutes for someone to come in to help. For half of my stay the heating was not working and it was freezing in the apartment. There was a horrible smell in the bathroom for the whole stay. The customer support team was just not helpful. The call center goes to the german team, it’s impossible to get any support before 11 am. You can’t leave the luggage in the building. Do yourself a favour and don’t stay there!

Excelente ubicación, lejos de ruido y cerca de tiendas, restaurantes y vías principales. El acceso fue fácil, ya que las instrucciones detallan todo lo necesario para el check in, check out, sin tener que conversar con nadie. La habitación estaba bien limpia y cómoda y me sentí bastante cómodo

We planned to stay for several weeks at the property. After a few nights, the noise was unbearable, water was leaking into our bathroom from the upstairs bathroom. Disgusting and unsanitary. The solution was to move us to a different room in the middle of the night. The room we were moved to was much tighter than the first, so between us our twins, it was horribly cramped. Noise again, and the sofa bed, which acts as the second bed, had a crossbar that is bent with secondary supports falling on the floor. Could not sleep, even with our kids complaining about it. Next we find the TV does not work. No channels and the volume does not work. The property attempted to "fix" the bed, but with little to no success. We requested a refund for the remaining nights we have at the property, but they refuse to refund it. We are now stuck in room, no front desk, no good customer service, and lacking sleep. Worst customer service, worst hotel, I suggest you stay away!

Mi primera experiencia en un hotel sin personal. Pero que siempre esta alerta al WhatsApp y la atencion es rapida y cordial. Yo me aloje en una habitación con balcón y es magnífica. El barrio y todo el hotel valen la pena. Tiene lavadoras de ropa que a nosotros nos ayudaron mucho. Lo unico raro es tener que pedir el cambio de toallas que no es automático. 100% recomendae

Todo estaba bastante bien, bastante limpio y completo en cuanto a servicio que pudiéramos necesitar. El gran problema por el que no lo puntuo mejor es que del aire acondicionado salía un olor fecal insoportable, y se mantuvo durante todo el tiempo de funcionamiento. (Ha sido en agosto, a 35 grados fuera)

This place was quite cute and comfortable. I was nervous about the lack of a front desk for checkin or other concerns, but everything went off without a hitch. We would definitely stay here again in the future or at another Limehome property.

Great location, the rooms are highly serviced (coffee, detergents, laundry capsules) as well as the rest of the appliances. Easy access to the rooms and friendly service

Our apartment was very nice. I was confused about whether there would be a washing machine in the apt, and it turns out that there was no washing machine in the apartment. Instead, there are 2 washing machines on the ground floor that are shared by all of the units. At times (usually in the morning), there was a sewer gas smell emanating from the bathroom, but it wasn't a big problem. Closing the door to the bathroom limited the smell to the bathroom when necessary (which wasn't often). Sewer gas smells seem to be kind of common in old, European buildings, so I wasn't too worried about it. Overall, the place was scrupulously clean. When I had a minor issue with the shower draining slowly, I contacted Limehome, and they fixed it within a couple of hours. I was pleased with their responsiveness. I'd definitely stay there again.