曼哈頓希爾頓花園飯店(Hilton Garden Inn Manhattan)

I paid for the room with the app, then we arrived and they had no rooms clean! They ended up having someone clean a room for us to stay in, but the accommodations were not what I paid for. Pre-paid for breakfast, and the attendant didnt have our name on the list and was real rude about it. Overall, I expect better from a Hilton.

The staff was incredibly rude and unhelpful. We show up at 1:30 a.m. with two kids under three, and the front desk isn't able to access the reservation. We're left to scramble and find a different stay in the middle of the night. The management on site was couldn't care less about our situation. I usually stay marriott, and this was an exception. I won't stay another Hilton property again

No hot water and the hotel s5aff did nothing about it. No shower for 3 days. Unacceptable

The beds were not comfortable. The service at the front desk was slow. Each time we went there we had to wait 10 minutes or more for a clerk. The hot tub would not work properly. Over all disappointed in the stay at Hilton Garden inn Manhattan.

Firstly, it’s a very clean establishment, and the staff are friendly nice people. This review is to allow other people to know that if you’re offered a room on the end near an exit on the first floor, do not expect hot water at all. No showers, unless you like cold showers in winter. We stayed two nights, and on the morning of our departure my husband and I wanted to have a nice hot shower before heading out. I let the hot water run for 10 minutes, periodically checking to see if it had warmed up, it got colder. I informed the front desk as we checked out. She said they’d look into it, but that the water in the end units is that way. Wish I’d known. After 10 minutes, and it got colder, I think there’s something wrong with that. You certainly don’t expect to pay $357.08 for a hotel stay and not have hot water to take a shower. I also didn’t expect to pay for parking in their hotel parking lot. It was only $10 a night which doesn’t break the bank, but still kind of odd. Something like that should be included in your stay. After this, I’m not likely to recommend staying here. You have a lot of options for places to stay in the area, and nice ones that probably have hot water and free parking.

We stayed during the Festival of Lights! We walked to the downtown area and enjoyed all the beautiful Xmas lights!

Very nice hotel. Return stay. Was able to get the "Holiday Side" and view the Christmas lights in Blue Earth place across the street. Laura at check in was very nice and let us is a little early, which helped a lot. I always sleep so well here. Great beds and pillow combo.

The bed was amazing. Room was clean and warm. Only complaints would be that it said deep soaker tub and it was not that different from the one I have at home, the coffee in the room wasn't wonderful, and really wish the jets in the hot tub were working. I would definitely return and recommend

Nice hotel, close to everything. However, we booked our stay & paid for breakfast to our booking reservations already, but the hotel charged us again for breakfast and won't refund us. So, check your receipt before you check out! Poor customer service