美國長住飯店-波士頓-馬爾伯勒(Extended Stay America Suites - Boston - Marlborough)

They were very rude . And accused me of things I never did

It was clean, and the room was adequate. Not the same quality as some of the other hotels in the area, but not the same cost either. The "free breakfast" was coffee and packs of instant oa**eal, but hey, it's Massachusetts. You're never more than 5 minutes from a Dunkin Donuts.

Fire-alarm kept going off a number of times awaking me and on the last day Sunday Nov 26 management said they could not find my reservation so I gave and showed them the confirmation text l received and they contacted the manager (Kurtus) at home (who had told me on the previous day that he had taken care of my new reservation and re-coding my room card) but they and ******* could not figure out the issue for the room I had already paid for paid, After over one hour I was offered a room at a nearby hotel (where they should retrain the staff at the Marlborough MA locatiion).

We spent two nights in this hotel. Rooms were not properly cleaned. Sofabed was old and had dirty matress, we were not even offered or given extra sheet s. Bathroom didnt have a shower curtain. Firealams went off at three AM the first night and at the crack of dawn. Also found a roach in the bathroom. Concierge was notified and she was remorseful and was shown pictures of the terrible conditions but nothing was done.

Absolutely disgusting. I had to stay here after a long night out. I checked in at about 10PM… front desk staff was no where to be found and when you walk in, the place REEKS of cigarettes and has a musty odor to it. Characters in the lobby and out front were also questionable. I didn’t even want to continue with my reservation walking in the door but it was 10PM, I was exhausted and I had to shower and sleep to attend a rehearsal event for a wedding the next day far away in western mass. Anyway, I check in finally after standing there for about 15 minutes waiting and my trip up to my room revealed the entire hotel smelt like cigarettes and must. By the time I got to the room, I needed to put my things down to take a shower to prep for the next day. The entire base of my shower curtain was MOLDED everywhere and there was hair ALL over the walls of the shower. Thoroughly disgusting! I thought taking a shower might wash out the reek of cigarettes through at least my own room, and that didn’t even dent it. If it wasn’t so late at night I would’ve RAN out the door and gotten a room elsewhere. Not only was there hair inside the shower, but on the walls and on appliances. The bed sheets were stained, too. So that made for a disturbed sleep after having a beyond gross shower. Checking out the next day, the gentleman at the front desk was kind and that’s pretty much the only positive experience here. Don’t go here, this place is an absolute dumpster fire.

The staff was completely amazing however there was so many kids and noise. I was there for a business trip I will NEVER EVER stay at and extended stay again. The criminal activity was RIDICULOUS!

The check in was quick and easy and the front desk clerk was friendly and full of smiles. He seemed to be happy to greet me and gave me a very good room.