礫耶巴里爾勒納歐拉飯店(Hotel & Ryads Barriere le Naoura)

Excellent service et très bonne accueil

First off, the location was great, a lot of choice for breakfast, nice swimming pool and big/clean room. Most of the staff were actually very helpful, just the last night left a sour taste in my mouth. I would highly recommend this hotel, but believe some staff should know better what other parts of the hotel were doing and how to speak to guests. Technically, a solo traveller, but my friend was staying in another room. Every day we were given 1 large complementary bottle or water and 2 small bottles. However, on the final night, my friend received, but I didn’t. This was fine and I just politely mentioned it to reception. Bearing in mind there’s not many local shops to get water from, I was glad when I was told this would be rectified. 1 tiny bottle was left in my room, so I rang reception to explain, this is where things got a bit rude and I was surprised at having to ‘fight’ for a bottle of water - especially because this isn’t a cheap hotel. I was redirected to room service, who tried to charge me and then said it’s a housekeeping issue. Then spoke to reception again and then basically called me a liar when I said that I’d had free complimentary water every day. The lack of water didn’t really bother me, it was that I was sent around in circles and then rudely told I was wrong, even when I pointed out that I’d received water 3-days in a row. After about an hour trying, and very very thirsty, housekeeping - who were very friendly btw - dropped off 4 small bottles of water. If it were a housekeeping issue, I could’ve been told this from the start and there wouldn’t have been an issue. All that being said, I actually really enjoyed my stay at the hotel and in Marrakech itself.

Personnel à l’écoute Super chambre Petit déjeuner excellent

世界上最無能的禮賓人員，菜單上很少有摩洛哥菜餚，除了我不會推薦的情況

年末から年始にホテルに11泊しました。旧市街、新市街の間にあり静かで観光、食事に便利です。スタッフ等も丁寧でとてもラグジュアリー感があります。 年数が経った感はありますが清潔です。 テラスに関しては季節により日差しの入り方が違うので冬場はテラスが南側を希望を出した方が良いでしょう。

Politique de réservation scandaleuse, j’ai réservé 90 jours avant, je me suis trompé sur l’arrivée, j’ai cliqué sur le 29 /12 /23 , au lieu de 30/12/23 . Je me suis aperçu de mon erreur, j’ai appelé 5 mn après ( 90 jours avant) et on m’a dit : on ne vous remboursera pas la nuit du 29/12 !!!!!!

Exceptionnel..Superbe...Merveilleux Je tiens a remercier Mr le Directeur de l etablissement une personne a l ecoute de la clientele..j associe l ensemble du personnels....avec une mention au niveau du SPA

Un très bel hôtel, extrêmement bien placé proche de la Medina. De TRÈS belles chambres. Un service globalement très bon malgré des erreurs. Par contre arrêtez les bouteilles en plastique pour l'eau svp....