巴爾的摩白沼澤中河SpringHill Suites飯店(SpringHill Suites Baltimore White Marsh/Middle River)

Lodgers had to wait in line for someone to arrive to check them in for the night. There were obvious staffing issues. One of the beds in our two bed room room was very obviously dirty from the prior lodger. We chose to sleep in the clean bed rather than sleep in our own. The soda dispensing machine in the lobby was obviously broken but staff said that they did not own the machine, rather than placing a sign on it that warned lodgers that it was malfunctioning (I watched 3 people after me place coins in the machine, no soda was dispensed, change was not refunded. It was a sad experience.

Staff makes you feel like an inconvenience. Front desk staff was on the phone watching a video, bar attendant was sitting on the phone she was not identifiable as the bartender and the staff responsible for breakfast was busy on the phone while making coffee. Staff & service needs better management and should not be allowed to use their phone. Would be nice to have more healthy options for breakfast.

The staff and reception was amazingly professional. My sister and daughter and myself enjoyed our over nite stay.

The good: Very clean. Feels like a new hotel. Sheets smelled fresh. Bathroom super clean. The bad: Night staff at front desk and general overall attitude of people working there.

Property is modern and overall well kept. Drawback was gal at reception upon check-in, as hospitality was clearly not her forte. Additionally, there was no body wash (in attached containers to shower wall) and there were multiple hairs in tub which leads me to believe the shower was completely overseen from cleaning which is pretty cringy. Bedding was thankfully clean. We did not have coffee, breakfast or used other facilities.

We were helped pretty quickly upon check-in and told about breakfast hours, bar hours, and the 24-hr market. Parking was a breeze. I wish there was an attendant at the counter upon check-out (we left early) to thank them for the stay!

It was overall great and located in a nice neighborhood and few minute drive to nice shops restos and theater, the only flaw that we encoutered during our stay was that they ran out of (hot even cold or fruits) breakfast by 9:30 and was told last batch was out done when breakfast suppposedly ends at 10... but other than that, we would love to stay in this hotel despite of that, maybe wake earlier for breakfast.

At the time of check in the staff was NOT friendly at all and didn’t even try to accommodate a simple request

Stayed for one night had stayed there before. I noticed wear in the room. Bed was acceptable. Smell of exterminator chemical in the room is what I found an issue.