凱藝套房飯店(Quality Inn & Suites Mason City)

The night time check in staff was extremely nice and welcoming. We have stayed here in the past and a lot of nice renovations have been done. Very welcoming of dogs.

There having some construction for renovations downstairs so we got a room on 3rd floor. But other than that our room was very nice and clean. Culvers and gas station was just right next door and walkable which is very convenient.

Hotel was in the middle of a restoration project so it looked a little rough.My room was nice enough I would say 95% complete, no toilet paper holder or towel hooks and some bare plywood in the bathroom. In general though it was clean and comfortable. I was only there for 12 hours so it suited my purposes well.

Property was being remodeled so limited conveniences in the rooms.

The property was being totally remodeled into a Comfort Inn &Suites. There was a lot of construction noise and odors like paint. Our bathroom was not finished and there was no place in the room to hang clothes. The front desk staff was very helpful. I wouldn’t recommend staying during this remodel.

Hotel was under construction, paint smell throughout hotel. Painters with large loud bucket truck right outside our windows- working on a Sunday morning! For 144 a night not worth it at all!

Had made reservations two months in advance got there no reservations took an hour to get that mess straightened out got in room only light was by door no lamps or other lighting anywhere called front desk only to find out phone didn’t work on the plus side had very nice shower soft water and towels

This whole property was under construction which was not clearly labeled. The hallway outside of our room was filled with drywall dust. Once we could see our path we quickly noticed that all the hall outside of our room was used to store all of the drywall, mud buckets and tools which we had to step around in order to get access to our door. Once we got in the room we were greeted with a leaky basement smell and damp to the touch sheets. We tried to escape to the pool but my kids were grossed out by all of the scum and hair floating. We would have absolutely left but there weren’t any hotels with vacancy in town due to the car show. We tried to ask about a refund but we’re told we should have known about the construction. Terrible experience and management.

The early check in went smoothly, but they are remodeling which is great but our room did not have a blow dryer, rack for suitcase and only one lamp. The shower was amazing but I don't think the room was ready for people as it needed a lot of things yet.