神祕棕櫚旅館(The Mystic Palms)

last Saturday I went in hotel with my family , it was nice stay there, food was nice ,room is specious and net & clean ,staff nature was very polite , Paneer Jwalamukhi famous in this hotel, 24 hours hot water, Reception person help us to find out temple and famous place to visit in Mathura Vrindawan Gokul all over hotel was good , recommend to all visit there ,

The worst hotel ever. Horrible house keeping, room service, everything. Stayed for 2 nights but no running hot water. Room service for morning tea was refused. When ordered omelettes, eggs were over.

Hotel facility had a health hazard related issue. The water supplied in washroom had a smell of a chemical which was a concern On investigating, staff members (Krishan Mohan & Rahul) agreed that there is smell and water is conteminated Check-in was delayed by 1 hour 45 min beyond checking time. Room was not ready Tea ordered for room service was as cold as water. It had to be replaced Front desk asked for 100% payment, even though it was already paid via Goibibo Pathetic Experience!!

I never visited, but they are thief, they told me for advance booking amount( which praveen told me is cancellable) I sent & due to some reason I want able to visit I asked for cancellation they denied & eat my money. Praveen, Vikrant & Vikram all are thieves. They neither picked phone nor recognise me. So please be aware of doing payment directly to their account. Use some services like make my trip or other in order to cancellation confirmation. Hope this will help for someone who is decent & planing to visit janmbhumi with family.

Food was too delicious ..this is the best hotel in Mathura vrandawan. great staff served us food with smile.. Room service is excllent . tradition Welcome by front office . if you donot know about temple or other visiting places then Front team will ready ur itinerry it is good job by front office team Rooms are specious and nice. club room is charming and attractive will definitely come again recommend to other.. Professional staff Professional Hotel

Yesterday I have in hotel mystic palms Food was awesome Room is nice and specious professional staff Recom***d to all stay there If you stay there please take club room It is very specious and good view room ***** with basic amenities Route 66. Restaurant Freeze Bar is awesome service

Its a very best hotel in mathura. All services are also best. I will give 5 stars. I like very much. All staffs are also polite. All staff are also good natured. The location is very convenient. Short and sweet its clean and convenient.

i stayed with family here on 9th july 2022. i will start with goods. goods: behaviour of staff, service, Air conditioning of the rooms, availability of hot water in bathroom, rooms size is good. bads: very very poor hygiene, laundry was not gud- sheets looked worn out and used-towels were old, the taps in bathroom were corroded, the nuts-bolts and screws of bath fittings were loose, bathroom was not hygienic, room was not hygienic, the water in bathroom was too hard and salty, if u wish to shower in hot water it will fill the bathroom with pungent sharp smell and will damage your hair and skin and burning sensation to eyes. above all- the food was not hygienic, we ordered something from kitchen and it was served in plate well covered with aluminium foil, as soon as i removed the foil, a live fly was embedded in the gravy of the food, i could not trust the kitchen to order anything else. final verdict: the hotel is not worth for what they charge

The property is not at all up to the mark. Very dirty inside the rooms and outside the corridor too. Don’t go by pictures listed for the property. It’s far away from the condition of the real property. Staff was trying hard to address the issues but the property itself needs major renovation. I had to change 3 rooms as there were issues for either AC, water in the bathroom or some or other reason the room was not checked before check in. I highly suggest to look for other properties in surrounding areas. Simply avoid this property.