墨爾本墨爾本中央商業區住宿飯店

1）本人book左九天，自己都有帶沐浴液，但係不足夠，所以後三天要用酒店沐浴液，但係只用到二次，但係清潔了二次都完全無添加。 2）廁所坐廁完全無清潔。 3）放牙刷的玻璃位置由第一天已經有牙膏污跡，三天才清潔房間一次，但係都已經清潔左兩次仲存在，最唔明白係，我已經專登移走所有細毛巾，怕清潔工人看不到，點知清潔工人把細毛巾放上牙膏污跡，這樣是否見到或是見唔到？ 4）個吸塵機長期放在走廊升降機上前面，是否方便供給客人自己取來吸房？ 5）床頭櫃完全天天都佈滿塵。

酒店：這是一家經濟型酒店，所以只有比較基本的設施（沒有沙發和小冰箱）。房間很小，整潔乾淨又舒適（但是比較老舊）。床的舒適度一般，空調比較好。工作人員：非常友善貼心。辦理入住手續很快速，退房非常簡單（只要把鑰匙放到一個指定的箱子就可以了，不用到前台那裡）。地理位置：酒店位於市中心，地理位置便利。公交和電車都很方便。從酒店到弗林德斯街、伯克街購物中心還有繁忙的旺斯頓街很方便。缺點：電梯很慢。酒店附近的清真食品比較少。

環境：位置很好，離免費tram車站有200米不到。一條街的距離就是購物中心，還有唐人街。 設施：比較老派的裝修，旅行團多，亞洲人多。早飯是額外付，提前預訂是22刀一個人的自助早飯，開到10點。其實出去吃會比較划算，如果起得早/吃的多可以去吃酒店的自助早飯。

I’d like to share our Villa experience at Crown Towers Melbourne room 3138 from 29th to 31st May 2023. To start, our greeting from Anthony and Sarah was simply delightful with champagne and the ultimate introduction of the room. We couldn’t have asked for anything more on arrival. The housekeeping attention to detail was excellent, though a mop was left in the second lavatory on the 2nd day. Not a big deal for us, however it’s those small touches that could impact other guests impressions. The bed was WOW - the linens, wow wow wow, like a cloud. The Koko Black chocolates were beautiful though the fruit bowl was nothing to be desired, a fruit platter would have made a nicer touch. The ceramics and art work in the Villa were spectacular though please inspect and dust the two ceramic cranes in the bedroom, the dust on them was so thick, I don’t think it had been done for a couple of months. The power plug at the bedroom window was slightly off the wall requiring maintenance and scuff marks on the walls. There was some feedback that we would like to give that would’ve made our stay absolutely incredible and memorable and what we thought would have been included as a ‘butler touch’ but failed to deliver. (Noting that we have stayed at numerous other properties globally that do this) For example, Knowing that it was our anniversary, a romantic bath or rose petals on the bed after we returned from the club room, would’ve been a nice touch Knowing that we were going to stay in, enjoy the room and watch movies, a small gesture of popcorn or movie snacks would’ve been a nice touch. I would have loved if it was offered to have our luggage unpacked. The in-room tablet is a big thing for us. It’s something that influences us to stay at Crown! Knowing that we can order room service at any time from the tablet. This never worked and was never able to be fixed for the duration of stay. This was a big letdown. On our second night the turndown service came approximately 1600. It was the two Butler team, plus two Housekeeper‘s, it would’ve been better if they had of waited until we went to the club room at 1730, so we were not disturbed. Overall, I don’t think you can offer the butler service as a selling point because we were not offered anything different than when we have stayed in the Premier Club suite. If the Butlers are meant to offer you services, then this feedback should definitely be delivered because we were not offered anything above and beyond what we would get in a standard Crown Suite. Though worthy to note that any time we interacted with any of the Butler team, the communication was professional and delightful. I do expect absolute perfection in hotels (and I’m happy to pay the price) but there were just a few imperfections that need attention. I have booked again for my 40th birthday because the room was so beautiful but I will come prepared with a list of requests for the butler team since its more ‘ask and you’ll receive’ rather than ‘we will

不錯 住了兩星期 酒店式公寓 樓下flagstaff公園 也有火車站和電車站 很推薦短期旅遊出差人士 設施：齊全 衞生：乾淨 環境：不錯 服務：很好

房間很寬敞，衞生間也很明亮！房間很安靜。位置一級棒。前台小哥很耐心，我們不懂英語，翻譯器也手忙腳亂出錯，他就電腦谷歌翻譯與我們打字交流，很温馨，感謝。期待再次入住酒店。

I stay in hotels A LOT! But except for one other occasion, I've never bothered to leave reviews. But this place is one of the more questionable hotels I've stayed at for several reasons. The hotel: - they charged my credit card the full fee a day BEFORE I checked in. They have a 24 hr cancellation period with minimal one night charge yet they still took it upon themselves to charge me before I actually checked in - very unethical - they want a photo of government issued ID. Weird, with all the crazy data breaches occurring, it's recommended private entities DO NOT store this unnecessary data, yet they still expected a copy. I didn't provide it, just let them sight it upon check in - the pics used to promote the apartments are stretched out and misleading. The actual apartment is small, very small if you consider the costs incurred - photos online make it look like there is a bathtub, (and when I called the hotel to check, the person I spoke to told me there was a bathtub) but there actually isn't any which is VERY inconvenient when travelling with a companion who can only use a tub (for accessibility reasons) - they don't do housekeeping every day. You can ask for fresh towels but goodluck getting a vacuum or dirty bin emptied. The actual apartment - there is no ducted air conditioning. On a hot day (was 35° when I checked in) I needed to blast the AC at 18° (we froze in the living area) just so cool air can seep into the bedroom and cool it down so we can sleep - the actual apartment was very dirty. Tiles had previous occupants hair on the floor, carpet is stained in multiple locations, glass doors and outside balcony railing dirty with hand prints and smudges - minimal crockery and cutlery provided. Only one drinking glass provided - no tea towel provided - phone in room not set up. Had to call reception from my mobile to report issues - oddly there are very few electrical ports in the living area. Difficult to charge devices - there is no shelving in the wardrobe, and it's difficult to tidy anything up or pack things away. Only one storage shelf and you need a ladder to access it - the railing for the wardrobe is so high, one needs to be over 7 foot to use it - to access the bathroom, one needs to go through the bedroom so it's really hard to have one person stay up while another sleeps - the bathroom doesn't have a drain so any access water needs to be mopped with the towels to avoid a slip hazard (problematic as they only give you 2 towels and don't do daily room service) - there are NO clothes hooks in the bathroom The positives: Overall the staff were pleasant and friendly. Every staff member I spoke to in person was hospitable, helpful and very kind. The blockout blinds were good and the sound proofing was great. They also accommodated late check out. I felt very disappointed as I travel to Melbourne monthly and was very disappointed to pay premium costs for accommodation but get what I consider inadequate facilities. I'd only recommend s

房間還沒有準備好我們下午2點的檢查時間。我們在接待處坐了20分鐘,經理給我們帶來了我們的房卡。進入房間時,我們被Glen 20的強烈氣味擊中。我們繼續環顧房間,感到非常失望。浴缸的頂部表面有一大塊剝落了,櫥門被水損壞了,淋浴屏在滑動時從框架上掉了,非常髒。廚房的檯面裂了,看上去像是用廉價水泥“修理”的。房間非常破舊,髒亂。房間有2張特大牀或大牀,但小房間的牀被擠到牆上,而且幾乎沒有什麼空間可以四處走動,不適合2個人共用一張牀!我們確實去了接待處,向經理投訴,他很有幫助,爲我們找到了一個替代房間,這是一個改進,但仍然不是很棒。總的來說,酒店很累,需要翻新。有很多建築工作意味着每座塔裏只有一升電梯,而且要花很長時間才能到達,這常常意味着我們不得不等待更長的時間,等它送人回來。有跡象表明,服務電梯可以使用,但進入陰暗區域等待電梯並不愉快。絕對不是您期望的5星級酒店的標準。房間很髒,像洗澡之類的東西應該已經整修了在有人抱怨之前。這不是新的損害,所以它只是確認了那裏的標準很低。我們把這個預訂作爲與家人的特別週末外出,並真的把自己當成了住在5星級酒店的人,但希望我們預訂了更便宜的住宿我們原本認爲情況不會比現在更糟,不物有所值,反而讓我們的時間變得模糊。

唯一的不足是,我的房間在第一晚沒有服務,第二次後續電話後,要求花了20多分鐘。但是,我感謝值班經理組織設施,並確保我的房間在第二天得到服務。但是第二天我在牀上放了一張卡片要求換牀單。但是牀單沒有換,玻璃器皿被從房間裏取出來,沒有補充茶袋。花了3次才弄對。積極的一面-我喜歡設計,位置和清潔。對於酒店行業來說,招聘合適的人從事合適的工作是一個非常富有挑戰性的時刻。保持良好的工作-客房部。我希望我的下一次訪問將體驗更好的服務。

全新的酒店總是很好的體驗 - 新鮮的房間和公共區域。整個工作人員都很棒。大堂的咖啡很棒。位置優越,附近有很棒的酒吧和餐館。我唯一的缺點是“城市景觀”房間站起來時可以欣賞到城市景觀 - 但當坐下來或躺在牀上時,玻璃具有隱私屏幕,因爲周圍有很多其他建築物。