智選假日套房飯店梅斯基特(Holiday Inn Express & Suites Mesquite)

This property has a nice location and view. Would have given it a better rating if it wasn’t for the noise through the night. Contacted the desk at 1:30 am only to be told rooms above were under construction. Had we known we would not have booked this property. Cant believe they would continue with work during sleeping hours. I believe the right thing to do is to give a full refund.

Beautiful property. Rooms are very nice, buffet breakfast was super good, staff was helpful and kind, overall a 5 star resort.

We got a very nice room on the top floor as requested. The bed was comfortable and the view was great.

Arrived at 8:30pm. Front desk person sitting on her phone in back room for five minutes before acknowledging us at the desk. Fire alarm went off at 1:30am. First stairs we attempt to evacuate from closed for maintenance. Had to evacuate down the stairs at the far end of the building. We get out to the parking lot and no hotel staff to be found. Fire truck arrived after we are in the parking lot for 12 minutes. No lights or sirens. Terrible burning/smoke smell in the building triggered my wife’s asthma. Fire alarm triggered my son’s anxiety. We could not stay we left after barely there for five hours. We are requesting full refund of initial charge as well as unknown $25 fee. The whole experience was utterly unacceptable.

Would appreciate a smile at check in or a goodbye upon leaving. Hotel/room quite worn down, fridge made loud noises all night, cracks in bathroom tiles so bad tiles felt loose under feet. Breakfast buffet fine, but everything plastic wrapped - just not 2024 for me. Staff at breakfast nice and attentive. overall price way too high for what we got.

Good fitness room good breakfast quiet and friendly. I chose to stay here even though it costs a little more

Poor communication within staff. We were put in the wrong room, accused of no reservations, had to get my kids and husband out of bed to go figure it out with the staff downstairs. Called us at least 10 times for complaints of noise, my kids were getting in the bath and were being calm. It was very inconsiderate and frustrating on everyone.

I was leery about staying at the Holiday Inn Express, but was pleasantly surprised. The room is a little dated but it was very clean. The bed was very comfortable and the Dove shampoo, conditioner, and body wash was awesome. I don’t know why there were bad reviews, but I would stay there again.

We chose this because it was on our route and it is pet friendly. The staff was very friendly , the room was nice. My only complaint, and this is less the property and more the booking process, is that there is a $75 pet fee that was not transparent in booking. It is a reasonable fee just unexpected. I searched for a pet friendly place and whatever notice about adding a pet to the room wasn’t obvious.