My husband and I had a terrible experience at the Gabriel Hotel in Miami Beach because we ended up paying way more at the property then what we were quoted for on the ******* App when we booked our stay. In fact, we booked the pay at property option and we ended up being charged the night before our stay. Parking was not included. In fact it was $50 per day. Accordingly to the staff at the front desk the Resort Fee and Taxes on the ******* App are only reflective of 1 night stay not the total nights booked. Although our booking was for 2 nights. Therefore, we were charged additional resort fees and taxes that we were not quoted on the ******* App during the time of booking. The breakfast was not included during our stay which when we booked our stay the reservation stated breakfast included. Overall, this has been the worst hotel experience because we felt we were blindsided with all these hidden fees. We always book our hotels and flights through ******* and this was the first time this has happened to us. We feel robbed and are convinced this hotel falsely advertises their prices. We needless to say we won’t be staying there again.
翻譯