邁阿密海灘假期蒙特卡洛公寓(Monte Carlo by Miami Vacations)

The hotel room pictures were misleading. The room was advertised as having a partial sea view, but the reality was quite different. Instead of the beautiful view shown in the pictures, we faced the building next door throughout our stay. If you leaned over the balcony and looked to the right, you could catch a glimpse of the sea, but that was about it. I recommend the hotel to post the actual pictures of the room that the customer is booking to avoid confusion. The more significant problem was that the next-door neighbor's balcony was incredibly close to ours, which made the situation awkward. Imagine walking out on the balcony, and two people are staring at you, closer than a hug's distance. It was beyond uncomfortable. Every time we were there, they were there. We could hear their conversations, and they could hear ours. Privacy fence anyone? The hotel staff was something else! We were extremely dissatisfied with their service, they literally ruined the vacation. It wasn't just bad customer service, it was non-existent. I have received better customer service at international customs but no joking. Don’t get me wrong; we weren’t expecting them to have a heartfelt communication with us, but a smile, a welcome or a bye! Nothing! You just get stared down I swear I had better service at an international customs, but no joking I would not recommend this hotel, until at least they get better customer service so you don’t go to sleep thinking the front desk will blow the place up

This place is a paradise on earth. We enjoyed every second spent here. The apartment was huge with two smart TVs, a balcony, and all kitchen appliances. The hotel is clean, featuring two amazing pools—one large and great for swimming, and the other smaller one right next to a hot tub for cooling off. The only downside is that the area around the hotel doesn't offer many food options. However, our room was so nice that we didn't really want to go out much. I usually don’t like to go to the same place twice but I will definitely go to this place again.

Excelente. Apartamento limpo, equipado, vista incrível e atendimento rápido em todas as eventuais necessidades de reposição de amenidades. Com certeza voltarei.

客戶服務很糟糕。工作人員一直在玩手機。早上我向接待員打招呼時，接待員正忙著吃飯，她告訴我，她嘴裡已經滿了，所以我懶得打招呼。女士，您不是應該在工作嗎？如果您欣賞熱情好客，請不要住在這裡。在這裡，客人是他們的最後優先事項。這個地方很漂亮，所以不幸的是我們不能向朋友和家人推薦這個地方。 ****** 請在人們預訂或將其從您的清單中刪除之前警告他們。

該房產的廣告稱其為 2017 年建成。這一定是不正確的。它很舊，泳池區非常破舊，公寓的供應不足，無法滿足一週的住宿需求，還貼著告示，說不要給我們打電話索取供應品（例如衛生紙）。健身房有時間限制，總共不超過4人。入住一週不提供客房清潔服務。廣告上說自助停車，只是代客泊車。問題太多了。一個小時後我就離開了，去了另一家旅館。

該酒店位於邁阿密海灘一個很棒但不那麼繁忙的地區，距離沃爾格林和一家不錯的大雜貨店僅 1 個街區。代客泊車是費用的一部分，但您的客人必須支付 20 美元（或現金）Zelle。他們收取 5 美元接收任何包裹 - 我的行李壞了，所以我不得不在亞馬遜上購買一個新的。我喜歡健身房、遊戲室、陽台和床墊。提供大量額外的毛巾、毛毯、衛生紙、垃圾袋、洗碗精和洗衣粉，以滿足更多尋求真正公寓體驗的人的需求。完全不提供客房服務——在您入住期間沒有人清潔、添加或移除任何東西。您必須自行處理垃圾以及全套洗衣機和烘乾機。腕帶適用於沙灘椅和遮陽傘。有 2 個游泳池 - 一樓有一個安靜的游泳池，五樓有一個大熱水浴缸，更適合家庭入住。您必須使用特殊的鑰匙圈才能進入任何電梯、海灘門等。房間內有大量免費水、咖啡和小吃。 3部電梯。我對 WiFi 感到非常失望——非常不穩定，而且即使他們提供了 9 個熱點，也始終不穩定。另外，我永遠無法獲得持續的熱水，這非常不幸。 5 樓的淋浴頭和水療熱水浴缸生鏽了。房間裡的露台家具非常吱吱作響，因此當您在裡面時您會聽到鄰居走動的聲音。他們對上午 11 點退房非常嚴格（而且咄咄逼人）。他們在上午 11:02 敲門，並在 11:03-11:10 期間撥打我的房間和私人電話。我上午 11 點 15 分退房，哎呀。沒有寬限期。

當我要更多的毛巾時，邁阿密假期的人告訴我，房間裡有一台洗衣機可以洗我的毛巾，而且他不會再給我送了，當我試圖解釋時，他告訴我，我很粗魯，他找藉口掛斷電話，不跟我說話，我試圖透過電子郵件做到這一點，他們告訴我，有報告稱我很粗魯，我應該告訴酒店，所以他們是對的他們不關心其他任何事情

我們在邁阿密度假期間在這家酒店預訂了 4 晚。這次住宿的一切都很棒。我們一大早就到了，物業經理讓我們早上 8 點提前入住，無需支付額外費用，這讓我們鬆了一口氣，因為我們可以在開始度假之前睡一會兒。 我們住的是城景公寓，有一個小陽台，可以看到海景，很安靜、乾淨，有我們度假所需的一切。 設備齊全的廚房、洗衣機和烘乾機、浴缸和沙灘毛巾，只要你能想到的，我們都有。我們收到了一瓶漂亮的黑皮諾酒、兩瓶水和一袋米蘭餅乾，這是一個很好的舉動。 我們位於五樓右側，位置超級方便，可前往遊戲室、健身房以及五樓游泳池和按摩浴缸。美麗的游泳池和按摩浴缸，從按摩浴缸可以看到令人驚嘆的海景。 飯店免費提供沙灘椅和遮陽傘，讓您住得舒適。 總的來說，我們對我們的住宿以及住宿期間需要的任何幫助都非常滿意。 我要說的唯一問題是加熱器不起作用，這使得房間變得非常冷，這恰好是炸彈旋風最冷的一天，但我們立即得到了額外的毯子，這很有幫助。 我強烈推薦這家飯店適合家庭度假！

Excelente condominio, junto a praia, apto bem equipado. Recepcionistas precisam ser mais atenciosos.