See title. Hotel Chief, Vanessa, is a treasure. She did everything she could to see that we had a good experience at her hotel. She went out of her way, not once but repeatedly to help us out and make her hotel proud. She deserves a better hotel to represent. Its not bad, but has several drawbacks. First, the room is a very nice size, shower excellent (after you get hot water... see below), clean and comfortable. The mattress is first rate. Double glazed windows keep the noise out, and again, the location in Milan is very good. The property is good, but sits above an average bar/cafe and has a bizarre entrance. You have to see one of restaurant staff for access to a hidden back stairway, or go through a weird little alley with imposing wooden door and iron gateway to a secret handshake elevator. Either way, not pleasant. The first night there when we needed a shower we discovered... no hot water. Several hours and a lot of phone calls later the issue was resolved, but damn, no hot water? And our room was not alone, the other guests also complained. Need secure storage? Well, hope you have a room that does have an in-room safe. We did not. We went out to dinner in an unknown part of town wearing a small fortune in jewelry because we didn't want to leave it in the room. Want a drink from the minibar? Go for it... for BIG bucks, like $150 Japanese Scotch or $130 champagne. Breakfast? OK, you get a monetary allowance for breakfast in the cafe downstairs... about half of what you will spend. Coffee? .. a thimblefull of acrid, vile espresso, no abatanado. Rolls that were left over from the food fight the night before. Overall, some people will really like this place, but I am not one of them.
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