布魯克睡帽飯店(The Brook by Nightcap Plus)

Excellent one night stopover. Helpful staff. Service quick even though it was busy. We'd stay here again.

Lovely customer service and cool room decor.

I had the BEST stay here! Over the last few weeks I’ve stayed in a few hotels in the Gold Coast & Sunshine Coast before getting to Brisbane. My 2 night stay at The Brook was the best so far! The room was so nice & clean, the staff were warm, friendly & helpful. The food at the restaurant was delish & the little extra’s were such a nice touch & so appreciated. There was a complimentary drink offered for the restaurant, a 10% discount on food, nice bottle of red wine in the room, and in the bathroom there was double the toiletries (which was so good because you know 1 of those tiny bottles of shower gel is never enough). They even gave me a late check out at no extra charge. Gemma & Emma in the restaurant/bar were so helpful, kind & down to earth. And the tree! The tree covered in fairy lights was the highlight. Overall, I can not fault it!! It was amazing & I would definitely stay again!

Whilst the rooms are certainly newer with nice features and service was amazing unfortunately the property is let down by poor cleaning. Upon welcome we found plants and cutlery still in dishwasher (not washed) hair all over the bathroom sick and shower plus the carpets had been missed with hair clips and bits of rubbish left around. Pity for the housekeeping issues otherwise it would have been a 5/5

The accommodation was really good. Clean and spacious room. The refurbishment of the hotel area is amazing. It had a awesome atmosphere and the food was really great. Good selection and reasonably priced. There is an amazing tree in the outdoor area that lights up at night and is a beautiful feature.

No physical photo ID on me but plenty on phone, cc etc. So couldn't stay because company policy. Then too money $195 out of my cc! Another company policy. Another Qantas! Amazing.

We were a party of 4 who ordered meals at the same time. 3 came out together. We waited and waited for the 4th and eventually had to chase it up with the staff. By the time it came out the other 3 meals were barely warm. Dirty plates sat in front of us for 45 mins and were only cleared when our coffee order came. Groups of 4/5 staff standing around chatting instead of working. They need a shift supervisor to oversee such a large operation and some sort of checking system to make sure everyone at the table gets their meals together.

Went to lunch with two friends ordered lunch. one meal arrived and after ten to fifteen minutes, I asked about the other two meals [ which should have arrived at the same time], finally showed up. I let that slide. Went to the bar to order a glass of cab sav [ from the drink menu], along with a hot chocolate, was told that they didn't have the cab sav on the menu ,by the glass, but I could buy another, but a whole bottle, or a glass of rose'. I had had enough of poor service and made a complaint to the manager, who said it was an unfortunate situation, BUT, he offered no solution, and couldn't be bothered. I said that my review would reflect my displeasure at his lack of service. He just shrugged. The food was average also, and the hot chocolate was half an hour after I ordered, and only because I had to chase this up also. If this was my business, that manager wouldn't be managing for long.