The property grounds are beautiful and in a great location. Apart from this I don’t have much positive to say about my stay. The staff treated us terrible from the moment we arrived. After we arrived at check in time staff assured us our room would be ready in 45 mins. 2.5 hours later they escorted us to the room to find out 3/4 of the electric outlets and tv did not work. Additionally, the sink facet was broken (later accusing us of breaking this). During our wait for the room they insisted we use their “on property” kayaks free of charge however, upon checkout they informed us we owed $200 additional for the kayak, facet, and for using the shampoo, conditioner, and oil provided in the bathroom communal dispensers. The property was under construction during our stay which we were not made aware of prior to our stay and they advertised having a spa but upon further inquiry from other guests we were informed there was no such thing. Such a shame to have been in paradise on such beautiful grounds and to have paid decent money for an experience that turned into a nightmare hassle including accusatory, harassing emails and a threatening voicemail demanding $200 or we would be turned into the consulate with no prior verbal contact indicating their issues. We decided to pay this and move on with our trip because ultimately our time was way more valuable than dealing with their accusations and threats. Needless to say…we won’t be back nor recommend this stay to anyone in the future.
翻譯