The staff was great. The property is in construction, but I didn’t know until I got there.
They referred guest across the lot to a Hilton Hampton for better amenities - if you wanted the actual advertised breakfast or a warm pool, you could visit the other hotel.
Had I known that, I’d have booked at the other hotel. It’s a chilly weekend, a warm pool is great- but not if my children have to walk wet in the cold to go back to our warm IN A DIFFERENT BUILDING. A complimentary breakfast that is both that good so you refer to another place to eat???
Either shut down and fix up; or stay open and charge accordingly, with full disclosure about (lacking) amenities.
Also- Hiltons rooms were so much nicer! You should not refer people to a hotel that will make yours, the one they are paying for, look so much worse at the same price point.!!!
翻譯