I feel compelled to share my recent experience with the Presidential Motel in Mt Gambier. As a client, I had the unfortunate opportunity to witness firsthand the complete lack of professionalism and customer care exhibited by this establishment.
I had eagerly anticipated a trip to Mt Gambier, accompanied by my support worker, arranged by my disability service provider. To secure suitable accommodations, they diligently searched for a suitable place and made a reservation through Wotif, specifically selecting the Presidential Motel.
However, upon arrival at the motel, it became evident that our booking was riddled with errors. The dates mentioned in the confirmation email differed drastically from the ones we had requested. Despite our support worker's numerous attempts to rectify the situation, the motel staff showed no willingness to acknowledge their mistake or provide a satisfactory solution. Their no-refund policy was strictly enforced, even though it was clear that the erroneous booking was a direct result of their system's inaccuracies despite having a month to fill the booking.
翻譯