阿克薩國際法布飯店-安泰裡東(FabHotel Aksa International Andheri East)

由於************在我最初詢問他們的住所後已恢復為1人旅行，因此我預訂了他們，他們意識到我沒有預訂2人。 ****的詢問****** 去修正，沒有成功。到達酒店後，我們被告知我們必須支付額外費用，儘管一兩個人的初始房費是相同的。房間裡只有毛巾、洗髮袋、沐浴露和水，所以我要求額外提供。提供的髒毛巾顯然是別人用過的，上面有口紅和*********，還有髒痕跡。床單看起來好像沒有換過。一切都不是很乾淨，浴室裡有幾張衛生紙，所以我不得不多要一些。淋浴間幾秒鐘就淹沒了浴室，因此無法使用。臉盆裡沒有熱水，也沒有燈光看剃鬚。大多數插座都壞了，浴室裡丈夫試圖用來刮鬍子的水壺全是洞。浴室沒有窗戶，衣櫃裡只有一個衣架。被蚊子咬死了。要求提供早餐，因為早餐應該包含在內，告訴我的夜班人員（睡在接待處的沙發上）直到08:00 才提供早餐，我們必須在7 點離開，之前沒有提到這一點，房間裡沒有任何關於我們會帶來的任何信息吃的東西。沒有水壺，沒有冰箱，不知道廚房在哪裡，應該要包括在內。

住得很舒服。非常好的飯店。地點優越，交通便利。期待與家人再次光臨。房間又好又寬敞，食物也很棒。受到很好的照顧。感謝團隊為我們帶來了難忘的住宿體驗。

有史以來最糟糕的經歷，為 3 位成人預訂了 4 晚的房間，這是透過 ************ 確認的。由於從倫敦起飛的航班延誤，我們直到預訂住宿當天凌晨 2 點才到達，但被告知沒有空房。 ********** 即使我們已向酒店發送訊息，說明我們的航班將在深夜抵達孟買，並且我們可能需要延遲入住，但他們也絕對沒有提供任何幫助。度過，因為附近沒有其他地方，直到第二天。永遠不會再入住這家連鎖飯店，並建議任何想要安心的人避開這個地方

We had made a booking in this hotel using ***********. Shortly after booking I received messages from the hotels account asking for money to confirm the booking. Everything had been handled through the app so I reached out multiple times via the app to try and understand what was happening. I tried to reach them on the phone multiple times, but I was never able to reach them on the phone. I then received a mail a week prior to staying there, to say that they had cancelled the booking. I made arrangements to stay elsewhere. A day prior to staying elsewhere in Mumbai, they messaged me via the app to say that they were looking forward to having me stay with them. I messaged back to say that they had actually cancelled the booking previously. Once again they never responded. I’m sure that they are probably a reasonably hotel and that this is just a communications problem between them and the app, but I did not enjoy the experience of booking this hotel through ***********.