大學區凱藝套房飯店(Quality Inn & Suites University Area)

Their was always someone on front desk helping out & the hotel was clean

This place is absolutely awful. Check-in was fine and then we entered the room. The room had an old musky odor and carpet was stained. When checking the room out, there were stains on both comforters, food, or what we thought was food, was plastered on the wall and mirror was not cleaned. We had an event to go to so we left. On the drive to our event, we decided that we are not staying in that hole and booked the Quality Inn in Anderson. We’ve stayed there before and knew it would suit our needs.

At check in the lady wasn't very pleasant. When I asked why the amount I was charged was different than what I was told, she tells me there's a 2.50 fee for credit card processing. Who still charges the consumer a processing fee? We got to the room and I immediately began checking the room for cleanliness and bed bugs. Kudos to the housekeeping staff! The room was exceptionally clean! The rooms are older and it's easy to tell that but for what you pay it can't be beat. The bed was comfortable as well! Breakfast was a little disappointing. Oh and we booked a king room for two guests but there was only one towel and one wash cloth and no bath mat. The young lady who worked later in the evening was much friendlier.

None of the amenities listed online or available half of the stuff in the rooms did not work refrigerators fans TVs light switches prior residence trash still on tables one towel just overall bare minimum and unclean and outdated

The hotel itself is perfect if you’re on a business trip (like myself). But the staff, absolutely terrible. My first night, the attendant appeared to be drunk. Arguing in front of your customer, while on the job, not very professional. Another night, I waited almost 30 minutes at the front desk for the attendant. Only to be rudely argued with because he wasn’t present. Come to find out, it was actually the manager. I will be making a corporate complaint because it’s just unacceptable. If you’re in this kind of service, you’re expected to provide it. The cost and room are absolutely affordable and accommodating. The staff is not suitable to represent the hotel at all.

Heat was off in roof when i arrived, it was below freezing outside. There were no towels or cups in the room. The hair dryer did not work. One of the beds did not fit on the frame causing it to tip to one side when i sat on the edge of the bed

The phone did not work in our room and one bed in the room was completely broken, no help from front desk in solving the issues.

This is not somewhere I would ever stay again. The only reason I gave one star was because the lady working the front desk was friendly. We arrived at 7PM and it was about 40 degrees outside and there was no heat turned on in the room, there were also no towels in the room... they delivered when I called. The paint in the bathroom was peeling off the ceiling in many areas, the curtains were hanging off, there was a stain on the bed spread and the lamp had crusty dirt on it. The bathroom was mostly clean are were the bed linens which is the reason I stayed. I was also travelling with a young child and didn't want to start looking, not be able to find something and then have to convince them this was safe to stay.