I'd like to share my bad experience with this hotel during summer. The air conditioner do not work properly and it is a problem they know about. I was in a top floor bedroom, with low ceiling and direct sun during the whole afternoon and beggining of the night. It was simply impossible to be in the room without air conditioner. After the first night without sleep, I askded the reception to get it fixed and they told me it is a problem that they must reset the machine many times a day and they usually forget. So, I had to "remember" them everytime the air conditioner stopped working by calling the reception. The second day I asked to change room (at least without the sun) or the hotel, they said it was impossible. They were fully booked. I asked for a solution, and they gave me a fan (attached photo). I asked to speak with the manager (it was a saturday) and I was told that there is no manager during the weekends. Totally unacceptable... and in high season. During summer, when it was over 33oC, I cannot understand how the hotel do not have a protocol that every hour somebody should check the central air conditioner. Just to highlight, the staff was really nice, but I felt like they couldn't do much and there was nobody in charge to solve problems. On monday, my check out day, I asked for a late check out and they gave it for free as a token to the "climate" problem. It is a gesture, but what I needed was the air conditioner to work well. I had 4 days of a bad experience.
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