Since from when I arrived and did not find any information related to the parking I have tried to check in but no one showed up for around 5-6 minutes at the check in counter, 2 “employees” appeared laughing to each other without wearing name tags or uniforms - very indignant that someone was waiting for them, they were only talking to each other in Romanian without even a smile on their faces and with 0 customer service and knowledge of their responsabilities. They didn't even ask me if I am or wanted to be a member of their loyalty program, but from my opinion they didn't even know that there is such a program within the hotel chain. Nevermind, after receiving the access card without being asked if I have any preference for the room or any special needs,I got up to my room but before that I just randomly looked up in the hallway and the CEILING HAD MISSING PARTS.. YES MISSING PARTS. I entered the room which looked tidy and fresh but a heat of 26.3 degrees blew me away - this is for the Hilton managament: yes, savings are ok but should not be noticeable by customers at a Hilton hotel even if it’s just a Hampton. Small but charming room, some problems with wi-fi connection but the worst is that I found hair on the face towel which didn't belong to me AND IT’S A BIG NO!!! I didn't even want to call the reception, knowing that I would never be helped. Next morning, breakfast: beverages: water: only tap for the juice machine, coffee 10/10 until I saw that the milk container was being cleaned by hand without gloves, juice dispenser machine: poor quality, cheap and artificial Food: which food?? unlabeled food, without listing allergens, without vegan varieties, without the staff speaking English and answering my question about which dishes are vegan - the lady mixing in disges with the same spatula - FOOD CROSS CONTAMINATION The check-out, only 1 agent. seemed to be no supervisor around. Never ever will turn back here or to Hilton I guess, hope someone will see this in order to make changes as this hotel seems to be without management however pretty new.
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