OYO馬斯基根莫娜湖飯店(OYO Hotel Mona Lake Muskegon)

Check in and customer service were fine. My major issue was the rooms not having heat. The 1st room they gave me didn’t have heat, after returning to the desk, I was given another room, but couldn’t gain access. On the third try, I was given yet another room with no heat at which point I gave up and used the blankets from both beds to stay warm

The floor was incredibly dirty. I put on socks immediate after I left my shower at home, and within no fewer than 100 steps around the room, my feet were DIRTY. I called the front desk and asked to have the room mopped the next day. Don't know if it happened because I wore sandals the rest of the time I had to walk. The HVAC unit was extremely sluggish until I cleaned the filter, making a 2" dust ball (see pics with bottle cap for reference). The drain to the tub had a foil bottle-safety film that I had to fish out to let it drain. Half the outlets in the room didn't work, so I had to unplug the lamp to use my laptop. The TV or its remote didn't work. (Didn't check the batteries in the remote). The saving grace was the friendly staff. Also -- and this is not a knock on the hotel -- a woman knocked on my door, asking if I was smoking because "an alarm went off." No alarm went off, and I've never smoked. I later saw her going from door to door at the other building, knocking and waiting for people to answer. It was bizarre.

This was by far the worst hotel I have ever stayed at. No coffee pot, No hair dryer, No wash cloths. The towels that were there were badly stained. No closet. Had only one lamp so the room was pretty dark. I guess the cockroaches like it that way. Inside and out the place was filthy and felt very unsafe. The pictures they show online are a complete lie. It was really bad.

We pulled in to a lot full of Police and apparent drug/gang activity. The police recommended we not stay there. I would like to cancel my reservation.

This property was not safe. You had to drive through broken down alley ways just to get there and it looked like you would get mugged or worse just being in the parking lot. My kids were terrified. We immediately left.

I decided to give this property a try. However I felt unsafe initially. I booked 3 nights and decided to leave early. When it was time to leave the receptionist gave me a story. She said I should check *******. When I call *******. They are saying I should call them. I call them back and they have me a website and a phone number which no one answered. This hotel was horrible. They refuse to refund my money. Horrible experience

Everything was wonderful and the receptionist was very respectful and helpful her name is Talisha she made sure I understood everything I Nestor know

Excellent service from front desk clerks. Thank you for making my night !