希爾頓安泊飯店-默特爾比奇海濱度假村(Embassy Suites by Hilton Myrtle Beach Oceanfront Resort)

Surprisingly nice for the money. Great rooms, right on the beach, no pool on site in 2022 but you can take a shuttle to Hilton and use the pool there.

Shower plumbing was broken. It shook violently while water was on and the drain was clogged. I also didn’t receive towels. You also shouldn’t be charged a “resort fee” when you’re staying only 1 night and all amenities are either off property or inaccessible.

I was disappointed with the level of customer service I received, specifically at the reception desk at the check-in. I don't want to say that, but I felt the staff was being very rude. The staff even did not explain the details of the additional charges, including the resort fees and the incidental charges. They did not send the final additional fee receipt yet. The pool and beach were awesome, but the room was so bad; the toilet was not properly working, and the balcony door could not lock. The carpet was so nasty. The hotel shall improve the rooms. The lifeguards in the pool were very kind and had strong sense of responsibility for children’s safety.

Nos hospedamos en este hotel por las reseñas que tenia, pero las habitaciones son algo decepcionantes, encontramos una cucaracha en la cocina, el baño estaba sucio y con cabellos, además de que es muy pequeño a comparación de otros baños en hoteles Hilton, la atención de algunas personas en el hotel es bastante desagradable, sobretodo los que están en el desk front, el wifi no sirve y no hay buena recepción de internet nisiquiera con el propio data del teléfono, aparentemente te ofrecen dos botellas de agua al día pero no, las cobran 5dls cada botella, esto no sucedió en Homewood suites de Hilton, creí que por ser de “mayor categoría” y tener mejor “puntuación” en expedía, sería algo excepcional pero no volveríamos a hospedarnos en este hotel porque además de la tarifa alta, no cubrió nuestras expectativas y necesidades.

We were suppose to have two rooms when we arrived and we only received one room with six people. Our maid would only give one roll of toilet paper a day. We ran out. Our room had no air for 24 hours. Our toilet would not flush properly. Talked to manager and he just handed me a card and said see me the next time you come. There will not be a next time.

I'm very disappointed. The total price per night was over five hundred $ including parking and resort fees. And I expected something better than I got. Old room with scratches, dust and open wires. Old and slow plumbing. No normal locks on balcony doors. It wasn't safe if you have a small child. Strong smell of **** on my balcony.

I was exhausted and sleeping and someone from the hotel woke me up. I had the Do Not Disturb sign on my door. He said they had to check my WiFi signal. Seriously? You can’t wait until the room is empty?

Bath tub leaked , no towels or housekeeping to be found and on a Saturday in the middle of July the pool was close 5 hours , because someone forgot to shock/do chemicals and the children’s area water slides were shut down too , not as long as the pool though