I feel compelled to respond to the 18 July response by management to the very accurate review of 10 July. Your insinuation of improper behaviour can only be a reference to us verbally expressing our disappointment (is that not allowed?) to you about the issues referred to in the review of 10 July, nothing else, and such a false insinuation should be immediately withdrawn. And on arrival we never expressed “liking the place and the view”(another false statement). Here is our experience: Before arrival our taxi man rang ahead to the hotel and we were greeted where the road basically ended by a girl from the hotel. In fairness she was pleasant. She led us up and down a series of steps, quite treacherous and slippy, and where in between there was a path,it was broken in parts. It was all very tricky, particularly carrying cases. To the hotel itself, our room was hugely disappointing. Very dated decor, net curtains badly in need of a wash, and worst of all, the bathroom. A shower head that attached to nothing, but rather hung loosely on a hose; a shower curtain (yes a curtain, so not properly enclosed) that was very grubby at the bottom, and mould very evident on it and on the walls, quite simply, horrible. The air conditioning in the bedroom worked but was very noisy. The breakfast is decent. But this is overshadowed by the above, and the following: To walk into town you walked down very steep, in many cases uneven, broken, and slippy steps which were very poorly lit when it got dark. So when we approached reception to express our concerns we were told by another girl, again pleasant it should be said, that yes, a previous guest had pointed out that the shower head didn’t hang anywhere but that “someone would put something in the wall for it to hang from, tomorrow.” Later on in the evening we were told this actually wouldn’t happen. We were also told that the hotel is located in a very old part of town and that the only way up and down was the steps. Agreed. And that it was difficult to negotiate. But we pointed out that nowhere on the hotel’s official website (which we booked directly through) did it say this. We were told it did. But we rechecked and took screenshots of same. It clearly doesn’t. And we were also told that in the confirmation email there was a link with directions to the hotel which stated that the steps might not be suitable for people with mobility issues. So we retrieved the confirmation email. No such link, directions, or advice existed. Please bear in mind that we are physically fit, with absolutely no mobility issues. But we have serious health and safety concerns in relation to the only way into and out of the town centre from the hotel itself. Broken ankles or hips etc., for some poor unfortunate are only a matter of time. And on asking could we be relocated to any other hotel we were told “I’ll check with my manager”(a manager we never got to see). Only to be told later, it’s not possible. On again speaking with the first
很好
36 評價