Checked into superior double room facing roadside upon arrival to Batam. Room was big enough for 2-4 pax (would need to add extra mattress), however, it was dimly lit for a huge room, aircon was faulty, bedsheet have some stain, towels are questionable and toilet/bath is not very clean. Told reception about the faulty aircon and staff went in to check. Confirmed faulty (which receptionist is apparently aware of the issue already beforehand). Got transferred to a twin room which seemed better. Well lit, working AC and bathroom is still so so. One of the beds still got visible stain.
About to have dinner outside the inn, booked Gojek only to find out last minute that room door is unable to lock from the outside (note that from the inside, there is a working double lock, but I’m giving feedback from outside the room). Auto lock is faulty, hence I’ve tried to close the door and check several times to give it a chance but to no avail. Told the receptionist again and was informed that they will change my room the following day. Next day, I’ve decided not to go out of the room as the receptionist told me the booking is full and no other rooms available. Staff will just come and rectify the lock.
翻譯