上谷溫泉旅館-阿桑德連鎖飯店(UpValley Inn & Hot Springs, Ascend Hotel Collection)

The property could have been considered OK. However, the staff, check-in girl was TERRIBLE! She was nasty and didn’t have a care for customer service. From there it only got worse. Stayed here two nights and when I returned for the day after 5PM, I found the room wasn’t cleaned. I went to the front desk and lo and behold the same ‘wonderful’ girl was at the front desk ‘helping’ another couple. When she finished with them, she looked at me and was nasty again. I said that I just returned to my room and that it wasn’t cleaned. She sharply retorted, “I told you that you had to request housekeeping by 11AM” - I responded that I don’t believe you did. She snapped back, “Yes, I did”. I asked if I could at least get some clean towels. She said fine and went to get some. While she was away, the other couple said, “She didn’t tell us either and we were just going thru the same problem with her.” The property could be good, but the unfriendly staff made it a Terrible stay. Don’t ever plan on returning here!!

Personnel avec de bon conseils sur les vignobles et restaurant du coin. L’arrivé c’est fait sans souci, chambre tel qu’indiquée, propre, tranquille comme endroit. Près de tres beaux vignoble et à distance de marche de resto, café, boutique.

I booked a room with a king bed and corner location with a patio they gave me a double queen bed room and then woke me up at 7am to tell me I was in the wrong room. Terrible service won’t be staying here again.

Hotel bem confortável, a recepção foi extremamente atenciosa e prestativa

Close proximity to downtown and highway. Free Starbucks coffee in the lobby. Quick check in and check out.

Great location, liked the dry sauna. Walking distance to places to eat and drink. Staff was very friendly and accommodating with our earlier arrival. Room was clean and the bed was very comfortable. Only drawbacks was the accumulation of some insects in the mineral pool and tub and the wet sauna did have a slightly moldy smell but that could have just been my perception, grounds a little dated but would definately recommend a stay at this place

UpValley inn and hot springs is a phenomenal hotel in close proximity to wonderful restaurants and great tasting rooms

Beautiful getaway for celebrating my husband bday mineral pool jacuzzi , steam room. Sunna . Great location fabulous restaurant and cozy clean comfortable bed and room . The hotel manager and staff are very helpful and courteous Going back in March for 2 nights

Great hotel for the price. I would stay here again—I was just disappointed in the limited mineral bath hours. I wanted to do an early morning soak but they open until 9am. They also close at 10pm which is hard to make if you are getting back from dinner etc