I cannot express sufficient praise for the remarkable team at Aloft. Upon our arrival, the hotel lobby exuded a welcoming warmth. Despite a minor issue, the swift and efficient actions of the hotel manager, Elton, and receptionist, Justina, resolved it immediately. Elton personally ensured its prompt resolution. Upon our return, we found a handwritten note from the manager, extending apologies. The exceptional customer service, along with the impeccable cleanliness of the hotel, truly stood out.
翻譯