田納西州納什維爾範德比爾特希爾頓惠庭飯店(Home2 Suites by Hilton Nashville Vanderbilt)

The room that I booked was not what I received upon checking in. I had paid for 2 queen sized beds but gotten 1 queen and a sofa bed. Front desk informed me that they were out of 2 queen beds and sometimes third party apps uploads incorrect information. Service recovery was not the best. Credits were offers but that does not reflect the price differences between the two types of room. Not to mention that decision was made purely for the fact that I was promised 2 queen beds. Overall, hotel was okay, just not what I had in mind.

Nice Location and great space in the room. Breakfast is good. I recommend this place

위치는 중심거리와는 조금 떨어져 있지만 그래도 길옆에 있어 좋아요. 룸은 깨끗하고 커서 불편하지 안아요. 키친도 있어 음식을 직접 만들수도 있어요.

First thing always read before you book. I booked this hotel months in advance and picked it cause it says free parking when checking in found out i had to pay an additional $40 a night to park my car in there stupid Valet that you have to use. Id rather just park my car and not have to deal with them. The breakfest was a joke and the hours are a joke. Its a late town so why stop serving breakfest at 9Am during the week?? On google it said this hotel had a pool another reason i booked and should of done my Research because it didnt.but still shouldent say indoor pool.

It was mostly outdated style in the rooms. During our visit, we never had hot or warm water for a shower. The air conditioner could blow but wasn’t blowing cold ever. And the sound of the pipes or whatever going through the building, was very loud at every hour of the night. It really didn’t seem that the price was right for this poor experience.

I had reserved a queen with a pull out couch, the couch was disgusting, asked for a different room, gave us the same type of room, same disgusting pull out, only this time when I pulled it out, there were bottle caps and garbage. Given the cost that was paid, disappointed is really not the worst word I could use. The manager showed us a room with 2 queen beds and a couch and kitchenette. We agreed to this room, otherwise we did not have the funds to pay for another hotel.

The AC was terrible, either very hot or very cold. The fridge seemed to be working so we used it and placed food in it, then it turns out that it was just making noise but not actually working, the food was ruined. The reception employee 'Matt', on check out asked me if i enjoyed my stay, i said no, he smiled, said sorry to hear that and just moved on, didn't even bother what was wrong.

We always love home2suites. We stay in them everywhere we go and have never had an issue. We are honors members due to staying so often. However, we were very disappointed with this stay. We had to park on-site, which meant a large valet parking additional fee. I’m not a fan of valet parking but I understand in cities it is sometimes required. However, my car was never moved during my stay. It remained in the parking spot where we unloaded the car and left the keys for the valet. A few hours after checking in, I went down and asked them to lock my car until they got around to parking it in the parking garage. I had to wait and ask again before he got my keys out and locked it. Anyone could have gotten in my car during this time and stolen items. I finally had it locked but yet it still was never moved into the paid parking garage. At checkout, I was charged for valet parking. We had several other areas that this hotel was not up to par for home2suites. The breakfast was slim and not refilled even though a large group of teens came through and took a large amount of it. Every other location I have been at has kept everything filled until breakfast was over. The pillows were also very thin and not comfortable at all. No firepit outside or games like in other locations. We have stayed at the location in Downtown Nashville and it was amazing and up to par with every other location. I am not sure about the differences with this one but we will not be returning to this locatJon.

Hotel was in a great location, safe and clean. Beds were comfortable. Staff was extremely friendly. Only bad was not enough baggage carts to use when everyone is checking out on Sunday and having to pay extra for parking.