Very nice place to stay away from Broadway but close enough to walk or a very short Lyft/Uber drive.
Room was amazing, very nice quiet bar on first level.
Staff couldn’t give us an answer to the New Year’s Eve event they had going on. Part of the reason staying at the W was we were told we get tickets to Proof. However no one at the hotel could give us an answer to that. Best we got was go to second floor and pay $250/person which includes food and drinks.
However that’s not what was told when i booked the room back in November.
After checking out on the 1st, the following day i received a bill for snacks and drinks they say we ate/drank.
We did not eat or drink anything at the mini bar.
When i called they said they would look into it, and i could be credited back the amount charged.
When i said why don’t yall leave a list in the room explaining prices and items/quantity in the room.
They said it’s on a QR code, i said i did not see that, but also why not tell guests that when they check in. Very disappointing for something so small, so if you are staying there. Verify what’s in and around the mini fridge.
翻譯