Booked spa trea**ents weeks ago, had 3 separate calls in past week changing things. Receptionist couldn't find emails what we were having done and never left her seat to show us anything. We were all booked in for 2.10, one of our party got her facial at 4pm, was never told this checking in. Relaxation room is anything but relaxing, very grubby and cobwebs on window sills, hasn't been cleaned in a long time! Beds uncomfortable and only refreshments in the room is water. Sauna and steamroom floors were deadly slippy and no warnings. Car parked outside window in sauna, just to enhance the experience. 2 stars are for the male therapist, he was amazing.
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