Customer service was not good, some staff don't know how to speak English. Staff at reception should improve their customer service. The buffet breakfast was just average with no varieties of food. We stay at the hotel for 4 days with the same food every day. This hotel have lots of local and they make a lot of noise at the swimming pool when we tourist want to have a relaxing holiday. The bed and pillows were uncomfortable, and even when we asked to change pillows, it was still uncomfortable. The electricity keeps cutting off every day, and at night, there is no air conditioning. The relaxing part of the beach have people who want to sell their stuff, and we want to relax underneath the coconut trees. The hotel is walking distance to a lot of restaurants who have music at night. LORD restaurant is recalling good with music, and it is about a 5-minute walk. This hotel does not have a gym either, and for 4 days, we could not do any gym. This hotel needs to improve customer service, buffet breakfast, and gym facilities.
翻譯