新奧爾良麗思卡爾頓飯店(The Ritz-Carlton, New Orleans)

Tout simplement parfait 👍

Location was perfect, just a few minutes/blocks from Bourbon St. and the French Quarter. Also pretty close to the Central District (all walkable). I appreciate the extra security in the evening hours (need to scan your key to enter the building), because it can get a little rowdy at night in that area. The Davenport Lounge was lovely, and we enjoyed the live band while having a cocktail and dessert. Would likely stay again!

My girlfriend & I decided to go take her two grown kids to Mardi Gras in Nola. One of her kids was a 20 year old young man, the other a 19 young lady. Her oldest young man decided to go back to the room so that he could get changed and get a headstart. The rest of us remained on Bourbon st for about an additional hour. Then head back to the hotel. We chose the Ritz Carlton because of its storied service and attention to its clients. As the young man returned to the room, he had in his possession, a room key, & an ID. But he was not allowed to enter the hotel, & When we arrived, he was sitting on the curve, surrounded by security for no reason. He was wearing shorts some beads around his neck & tennis shoes. When we asked why he was not allowed back into the room security replied That he was not allowed to go in because he did not have a shirt on. I understand at the Ritz hotel and its affiliates have a policy in place for a variety of items such as this. When we spoke to the doorman, he was rude and almost did not leave us in the hotel ourselves. We demanded to speak with the manager on the third-floor. His sister sat with him at the entrance on Canal St. As we explained this to the front desk staff; to our surprise, the young man, was in the building, walking towards the elevators, wearing a TUB TOP!” His sister was walking behind him. my girlfriend & I we were appalled that instead giving him a towel or a robe; his only option was to apparently get a tube top and pu

Hotel was just ok, at best. Had expectations for a Ritz Carlton. Should have been one of the best hotel experiences, but it was just meh. Staff not friendly, dare I say a touch rude. Maybe due to lack in guests diversity-hope you hear that point. I’ve stayed at significantly better, lesser starred hotels.

We had 2 rooms the room with 2 king bed was so spacious and nice. The room with one king was upgraded also but very small. The shower drain didn’t work and our second day black water was coming out of it. The sink drain didn’t work well either. The entrance was confusing, there was not a big sign indicating the reception is on the third floor. The hotel looked a little tired and it needed a little remodeling.

The first point of contact was the valet. Michael was AMAZING! Very friendly and eager to help. The lady who checked me in was great as well. She was very pleasant and helpful. There was an issue with the last guy in valet.- a black gentleman (I will be taking that issue up with management) Once in my room for the evening, there was quite a bit of noise. Hard to sleep with sirens passing by and there was a baby or small child who cried all morning. (Before 7:30 AM) that woke me up. For the cost of the room and having valet drive my car as he did out of anger or frustration, was disheartening. This was definitely not the ideal hotel. I dont think that i would stay at this hotel again nor would i recommend it to anyone. At these prices i expect my experience to be stellar. Very disappointing!

I was under the impression that there is an outdoor pool. I would expect a pool for a 5 start hotel that charge so much for a room

Hotel location is very good. Felt safe and secure while at the hotel. Breakfast, Spa and gym were all very good. All Staff were professional and courteous. We would stay here again.