波旁奧爾良飯店(Bourbon Orleans Hotel)

😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡 I vigorously DO NOT RECOMMEND this "grand/ historic/ top-rated boutique hotel".!!! Upon my arrival to Bourbon Orleans Hotel, unfortunately, I encountered quite a few substandard events. To start off, the hotels' valet apprentices were NOT competent nor qualified, said information discussed at departure by ALL management. Unlawfully, my prescriptions were stolen, and this unfortunate event was agonizingly overlooked by Bourbon Orleans Hotel along with the valet service that was used. As a result of this fiasco, I spent my vacation in bed and in pain by virtue of/ thanks to this adversity. So, because of this unpredictable outcome, I requested a FULL refund from valet management, which was resolved. In addition to the prior instance, another one came about when returning home and reviewing my credit card transactions. I noticed that Bourbon Orleans Hotel charged my account. This charge was of concern to me because my balcony, loft suite was already prepaid for MONTHS IN ADVANCE through Trip.com.!!! So, management investigated this issue and assured a refund. However, they never disclosed any additional information with me in relation to this SUBSTANTIAL amount. Now, 2 weeks later I'm STILL waiting on my refund and can't seem to get management on the phone to discuss this casualty.!!! All in all, I DO NOT RECOMMEND this "supposedly" 4/5 star rated, elegant, grand, historic hotel that is named one of New Orleans Top Hotels.! Bourbon Orleans Hotel mislead me as well as fabricated information to try and cover up their erroneousness/ blunder. Honestly, if they don't want to use a third-party website to conduct business with and then TRY to charge their guests anyways, then they need to cancel their services with them. Simple as that.!!!!!! 😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡😡

Es un hotel excelente, con una gran historia, de época, conserva mobiliario y ambientación antigua, la ubicación es excelente, en la calle más concurrida creo yo de Nueva Orleans, la atención del personal fue excelente y como todo lo antiguo tiene un elevador viejo y mobiliario que requeriría un poco de mantenimiento.

Excelente hotel, muy céntrico para caminar en todo el cuadro francés.

スタッフの態度が兎に角悪すぎる。

All staff we encountered were courteous and professional. The property was clean, safe and quiet. The room was spacious with a super comfy bed.

All staff were friendly and very helpful. The room was perfect and clean. The concierge went above and beyond to help us find dining, tours and suggest things to do. Will definitely be back in the future. Thanks for making our first but definitely not last trip to NOLA a great one!

A pretty, well located place. The bar was not good - could improve on the quality of cocktails. The music was particularly low quality. Go elsewhere for music but stay here for the convenience! The service was also quite good.

I loved the location. Walkable to everything in the French Quarter for people with physical limitations. Hotel staff was very friendly. Enjoyed the entertainment in the Bourbon O Bar. I would return.

Location is awesome. Hotel is a little tired. Staff is excellent. Very friendly. Very nice fitness room. Surprising lack of basic necessities. Top notch valet service.