紐約史坦頓島希爾頓花園飯店(Hilton Garden Inn New York/Staten Island)

Ny, Ny… I know for a FACT I was charged a different rate for a room deposit because I was a single black mother! New York almost EVERY portion I’ve been too and I’ve been ALL over has been EXHAUSTEDLY and passively DISCRIMINATORY! I listened patiently as the manager returned deposits for several room types the same as mine for less than I was charged. When asked he said he reserved the right to charge as needed but that that was not the case. I spoke to the group of guests and asked when, where, how we all booked and we came to the conclusion that that was the case. Either way I politely left with my daughter. We’re used to it by now… still love Trip.com though!

quite location

This hotel was average, this hotel needs a full make over for the rooms. The front desk area and bar are more updated than the rooms, the rooms the wall paper is peeling in the two rooms I had, the doors had big scratches on them, some bathrooms rust spots on the sides of the tub. The rooms need new furniture, chairs. I sent pictures to a supervisor, so she would be aware. The hotel staff was very nice except the overnight desk lady, she was very rude and unprofessional how she spoke to me. I feel like she put some guests needs above others as well.

Clean, quiet and very nice hotel. Said no to housekeeping but on the 2nd day housekeeping replaced towels and made our beds. That didn't feel comfortable because several items were spread on our beds before we left that morning. Had to look around to find the items back.

We booked 1 room with a king size bed and when we got there they let us know that wasn’t available so we got two queens which was fine but the room itself for the price on a Wednesday evening was so unbelievably small and extremely dark. There was all of two lamps in the entire room. Otherwise I’ve stayed there before and the property is beautiful and the food is excellent.