Toilet overflowed, made the lower level of the 2-story suite inhabitable at 11:30PM on Dec 23rd. Hotel was unable to accommodate another room, adamantly refused to contact another hotel on our behalf due to their failure to have adequate maintenance staff on the clock, refused to transport us to a sister hotel for accommodations and instead put me and my 5 children out on the street on Christmas Eve. Two weeks later they still have not refunded the stay nor have they contacted us. Absolutely horrid hotel staff.
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