We’ve stayed here in the past and usually it’s a great stay. Sadly we were disappointed this time. This time the hotel and room were freezing. Other guests were going for and putting on coats in the restaurant. We had a faulty heating controller in our room and sadly the receptionist did not act on this complaint quickly, resulting in a second visit to reception nearly half an hour later. Unfortunately, the duty manager didn’t impress either. Eventually the heating controller had the batteries removed and an electric heater was provided, but when you have to waste time on this when you need to be up at 3am for a flight it’s not an enjoyable experience. The waiting staff in the Restaurant were very helpful. It was disappointing seeing and hearing the Duty Manager ‘ticking off’ another guest in the restaurant due to an issue with a food allergy. Other guests should not see or hear this - and there are also ways and means of speaking to the guest about such things. Her manner was disappointing and not what we usually experience with any of the Premier Inn’s. I hope this is not the way the Premier Inn are heading as it will definitely put me off staying again if it is.
翻譯