希爾頓歡朋套房飯店-紐波特米德爾敦(Hampton Inn & Suites Newport/Middletown)

The woman that checked me out was fantastic. Very kind and friendly. Did not have the same experience when we checked in. The young man couldn’t find our reservations after giving him our name 3 times. Just handed me our room keys - didn’t even tell us what our room nbr was, anything about the property / breakfast. Very unprofessional.

The room was not cleaned during our two night stay even though we left the room early and at 3 pm advised no service provided. Towels were provided at 10 pm on the day in question . One needed a detective agency to find anyone at the front desk . The breakfast service was the highlight of the experience the staff there friendly . The elevator to the room was either out of service or used by staff to shuttle supplies . The Marriott next store a better option . Hampton usually a wise choice but this one needs competent management - disappointing experience . I am a frequent traveler domestic and internationally

We really enjoyed this hotel, rooms are very clean and it’s a very nice environment. However, when housekeeping didn’t arrive, I approached one of the housekeepers and asked her if she was going to get to our room that day. She responded sharply telling me, that housekeeping is only available on request, and I was not on the list. She also told me that they would have told me that at check-in. Which, of course they did not tell me that at check-in. I didn’t feel that her bad attitude was necessary. And I just want to forewarn everyone to request housekeeping. Apparently they do not touch your room unless you ask them to when you check in. Otherwise, this day was very nice.

All the staff were exceedingly kind and helpful- Jamal, OD- EVERYONE- housekeeping, breakfast prepping, the young man emptying the trash barrels who made sure we got the hot water we wanted. An amazing team!

A nice, affordable option to the much more expensive hotels and inns of Newport, but just a few minutes away. Plus, free breakfast!